Ja'Leshia Luster
Birmingham,AL
Summary
Dynamic professional with extensive experience at UAB Hospital for 14 years, excelling in customer service and operational efficiency. Proven leadership in managing teams and enhancing service quality. Skilled in strategic planning and communication, consistently achieving high satisfaction through innovative problem-solving and effective collaboration. Committed to delivering exceptional patient care and support.
Compassionate Hospital Admissions Coordinator recognized for high productivity and efficient task completion. Skilled in patient registration, insurance verification, and data entry, ensuring smooth admissions processes. Excel at communication, problem-solving, and time management to enhance patient experiences and streamline operations.
Overview
19
19
years of professional experience
Work History
Hospital Admissions Coordinator
UAB HOSPITAL
Birmingham
08.2025 - Current
- Scheduled diagnostic tests such as X-rays or MRI scans for admitted patients.
- Prepared discharge summaries for each patient prior to leaving the hospital.
- Facilitated communication between various departments within the hospital concerning patient care needs.
- Performed data entry tasks to update patient information in the hospital's database systems.
- Created daily logs of discharged patients and maintained a list of available beds at all times.
- Greeted incoming patients and families, answered questions, and provided directions to appropriate departments.
- Ensured compliance with all applicable federal and state regulations regarding healthcare admissions.
- Conducted follow-up calls with discharged patients to check on their progress.
- Provided customer service support by responding promptly to inquiries via phone or email.
- Created reports summarizing admissions data using Microsoft Excel spreadsheets.
- Handled insurance claim duties and verified that each met standards of admissions.
- Verified patient insurance information and obtained authorizations for services from insurance companies.
- Coordinated with physicians, nurses, and other hospital staff to ensure proper admission of patients.
- Processed admissions paperwork including consent forms, medical records requests, financial documents, and other related materials.
- Helped patients with admissions process and adhered to state and federal laws.
Cardiovascular Service/Center Monitoring
UAB Hospital
Birmingham, Alabama
09.2019 - Current
- Executed day-to-day responsibilities with accuracy and efficiency.
- Contributed innovative ideas that enhanced team performance and outcomes.
- Interpreted telemetry data to identify irregular heart rhythms and potential issues.
- Documented patient information accurately in electronic health records systems.
- Assisted in training new staff on telemetry monitoring protocols and procedures.
- Responded promptly to alarms and alerts, prioritizing patient safety continually.
- Monitored cardiac rhythms, analyzed data, and reported findings to medical staff.
- Managed multiple patients simultaneously with different levels of acuity and severity.
- Utilized computer applications such as electronic health records systems for documenting patient information.
- Maintained a clean work environment by following established protocols for cleaning equipment after use.
- Identified potential safety issues related to telemetry monitoring systems and took corrective action as needed.
- Ensured that all necessary documentation was completed accurately and promptly according to departmental policies.
- Demonstrated knowledge of arrhythmias and their management through appropriate interventions.
- Continuously updated job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, nd participating in professional organizations.
- Reviewed ECG tracing strips for accuracy before submitting them for physician review.
- Performed equipment diagnostics, troubleshooting a nd evaluations.
Direct Support Professional
The Arc of Central Alabama
08.2019 - 09.2025
- Developed personalized support plans to promote independence and well-being of individuals served.
- Advocated for rights of individuals served, ensuring access to essential resources.
- Collaborated with interdisciplinary teams to provide comprehensive care solutions.
- Monitored behavior of individuals served, documenting changes and reporting concerns to staff.
- Facilitated recreational activities that enhanced social interaction and community engagement.
- Delivered direct assistance with daily living tasks, including personal care and meal preparation.
- Transported individuals to appointments and events, fostering community integration.
- Trained new staff on best practices for direct support services and safety protocols.
Food Service Manager/Customer Service
UAB Hospital
08.2010 - 09.2019
- Managed food service operations for patients and staff at UAB Hospital.
- Supervised kitchen staff to uphold health and safety standards.
- Coordinated menu planning with dietitians to address patient nutritional needs.
- Oversaw inventory management and procurement of food supplies for kitchens.
- Implemented cost-control measures to enhance budget efficiency.
- Trained new employees on food preparation techniques and safety protocols.
- Collaborated with departments to streamline food delivery processes.
- Resolved customer complaints professionally and promptly.
CSM/Customer Service Manager
Western Supermarket
04.2006 - 08.2014
- Supervised customer service team to ensure delivery of high-quality support.
- Developed training programs to enhance staff service skills.
- Managed customer inquiries through CRM software for efficient resolution.
- Collaborated with departments to improve product availability and service delivery.
- Implemented feedback systems to gather insights and improve customer experiences.
- Monitored performance metrics to identify areas for service enhancement.
- Conducted regular meetings to align team objectives with company goals.
- Resolved escalated customer issues using effective communication strategies.
Education
Some College (No Degree) -
Maranathan Academy High School
Skills
- Communication skills
- Team collaboration
- Microsoft Office proficiency
- Adaptability and flexibility
- Leadership and management
- Computer literacy
- Time management strategies
- Quick learner
- Food service expertise
- Customer service excellence
- Team leadership abilities
- Strategic planning skills
- Critical thinking capabilities
- Effective communication techniques
- Patient care practices
- Quality assurance
- Health regulations knowledge
- Operational efficiency
- Patient documentation
- Electronic health records
- Patient advocacy
- Attention to detail
- Effective communication
- Multi-tasking under pressure
- Patient registration
- Patient confidentiality
- Insurance verification
- HIPAA compliance
- Appointment scheduling
- Hospitable and friendly
- Experience in medical admissions
- Records maintenance
- Patient consent verification
References
Gary Kenndy, MHA, BSN, RN
Manager Central Monitoring
Cardiovascular Service/ The University of Alabama at Birmingham
Highlands POB 208 P: 2059341332
Gmkennedy@uabmc.edu
Hobbies and Interests
I am actively engaged in my community through various activities, including volunteering with local organizations, participating in community clean-up initiatives, and supporting local businesses. Additionally, I take pleasure in traveling with friends and family. In my leisure time, I enjoy reading and taking walks in the park.
Timeline
Hospital Admissions Coordinator
UAB HOSPITAL
08.2025 - Current
Cardiovascular Service/Center Monitoring
UAB Hospital
09.2019 - Current
Direct Support Professional
The Arc of Central Alabama
08.2019 - 09.2025
Food Service Manager/Customer Service
UAB Hospital
08.2010 - 09.2019
CSM/Customer Service Manager
Western Supermarket
04.2006 - 08.2014
Some College (No Degree) -
Maranathan Academy High School