Kacie Palmer
Gloucester City,NJ
Summary
Results-driven Coordinator with a strong background in managing patient admissions and collaborating with medical staff. Skilled in executing administrative tasks and enhancing operational efficiency. Committed to improving patient satisfaction and maintaining high standards of care in fast-paced environments.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Hospital Admissions Coordinator
Northbrook Behavioral Health Hospital
Blackwood, New Jersey
06.2024 - Current
- Coordinated patient admissions and intake processes for mental health services, ensuring seamless transitions for patients.
- Managed patient records using electronic health record systems effectively.
- Maintained confidentiality of sensitive patient information consistently.
- Created reports summarizing admissions data using Microsoft Excel spreadsheets.
- Ensured compliance with all applicable federal and state regulations regarding healthcare admissions.
- Facilitated communication between departments to align patient care needs and enhance service delivery.
- Coordinated with physicians, nurses, and other hospital staff to ensure proper admission of patients.
- Monitored bed availability throughout the facility to ensure timely placement of admitted patients.
- Collaborated with social workers and case managers for special cases.
- Answered application and enrollment inquiries from the public via telephone or email.
- Verified insurance information for patient accounts, ensuring accurate eligibility status for timely admissions.
- Communicated with insurance companies to clarify coverage details and requirements.
Waitress
Longhorn Steakhouse
Deptford, NJ
04.2020 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials, contributing to enhanced dining experience and increased sales.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Answered questions about menu items, ingredients, and pricing.
- Cleared and cleaned tables promptly during busy service hours, maintaining a tidy environment and facilitating efficient turnover.
Metal Health Associate
Northbrook Behavioral Health Hospital
Blackwood, New Jersey
06.2023 - 06.2024
- Supported patients in daily living activities and personal care to enhance their independence and well-being.
- Monitored patient behavior and reported changes to the clinical team promptly.
- Facilitated group therapy sessions to encourage patient participation and engagement.
- Educated patients and families on mental health resources and coping strategies to promote informed decision-making and resilience.
- Developed educational and therapeutic groups to foster participants' independence and social skills.
- Utilized crisis intervention, behavior modification and mindfulness techniques to decrease client mental health symptoms.
- Attended professional development workshops and trainings related to best practices in treating individuals with mental health concerns.
Waitress/Fountain Worker
Friendly's
Deptford, NJ
08.2023 - 11.2024
- Trained new staff on restaurant procedures and service standards to enhance team performance.
- Ensured cleanliness and organization of dining area to create welcoming atmosphere for guests.
- Processed payments efficiently while ensuring security of financial transactions.
- Addressed customer complaints and concerns promptly to maintain high satisfaction levels.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Food and Beverage Cashier
California Shakes
Deptford , NJ
09.2020 - 05.2022
- Coordinated with team members to maintain efficient store operations during peak hours.
- Re-stocked and organized service and food stations to enhance customer experience.
- Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
- Trained new cashiers on register procedures and customer service standards to ensure high-quality service.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Adapted to fast-paced retail environment by quickly adjusting to changing demands and customer needs.
Concierge
Lucien Manor
Berlin, New Jersey
12.2017 - 08.2020
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Responded promptly to guest inquiries and resolved issues efficiently.
- Collaborated with staff to ensure seamless guest experiences throughout the venue.
- Developed strong relationships with repeat guests to enhance service quality.
- Handled mail and package deliveries, keeping items secure.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Answered guest questions regarding local area, facilities and amenities.
- Acknowledged and greeted guests entering or leaving the building, promoting pleasant a pleasant environment.
Front Desk Receptionist and Waitress
Retirement Home
West Chester, Pennsylvania
05.2017 - 08.2017
- Took orders for food and drinks and delivered them to guests.
- Interacted with residents to elevate dining experience and satisfaction.
- Addressed special requests from residents promptly and courteously, enhancing overall service quality.
- Maintained cleanliness and organization in dining areas throughout shifts.
- Supported meal preparation, ensuring dietary needs were consistently met.
- Greeted visitors warmly and directed them to appropriate departments.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
Education
Bachelor of Science - Health Sciences
Stockton University
Absecon, NJ05.2027
Associate of Science - Exercise And Health Science
Camden County College
Blackwood, NJ05.2023
High School Diploma -
Gloucester City High School
Gloucester City, NJ05.2021
Skills
- Electronic health records
- Medical documentation
- Insurance verification
- Patient care
- Crisis intervention
- Client relations
- Team collaboration
- Communication skills
- Computer literacy
- Mental health support
- Multitasking
- Problem solving
- Dependable and responsible
- Rapport building
Certification
Handle With Care Certificate - Northbrook Behavioral Health Hospital, 2026
Affiliations
Volunteer, Ashland Church - Ashland, NJ (2023- Present)
Timeline
Hospital Admissions Coordinator
Northbrook Behavioral Health Hospital
06.2024 - Current
Waitress/Fountain Worker
Friendly's
08.2023 - 11.2024
Metal Health Associate
Northbrook Behavioral Health Hospital
06.2023 - 06.2024
Food and Beverage Cashier
California Shakes
09.2020 - 05.2022
Waitress
Longhorn Steakhouse
04.2020 - Current
Concierge
Lucien Manor
12.2017 - 08.2020
Front Desk Receptionist and Waitress
Retirement Home
05.2017 - 08.2017
Bachelor of Science - Health Sciences
Stockton University
Associate of Science - Exercise And Health Science
Camden County College
High School Diploma -
Gloucester City High School