Phynita Chance
Mansfield,MA
Summary
Dedicated healthcare professional with experience in coordinating patient admissions and streamlining billing processes. Proficient in electronic health records and insurance verification, with a strong focus on maintaining data accuracy and ensuring regulatory compliance.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Hospital Admissions Coordinator
Optum, UnitedHealth Group, Atrius Health
Norwood, Massachusetts
09.2024 - Current
- Coordinated patient admissions, enhancing data accuracy and documentation completeness.
- Coordinated with physicians, nurses, and hospital staff to facilitate timely patient admissions.
- Maintained electronic health records to guarantee data accuracy and regulatory compliance.
- Streamlined billing processes by verifying insurance information, reducing potential delays.
- Performed data entry tasks to update patient information in the hospital's database systems.
- Responded promptly to inquiries via phone or email, delivering exceptional customer service support.
Patient Service Representative II
Atrius Health
Norwood, Massachusetts
10.2022 - 09.2024
- Assisted patients with appointment scheduling and navigation of healthcare services.
- Coordinated referrals to specialists and ensured proper follow-up procedures.
- Collaborated with medical staff to streamline patient flow and enhance service delivery.
- Managed incoming calls efficiently, providing assistance to callers.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Performed administrative duties such as filing, faxing, photocopying.
Education
Associate of Arts - Healthcare
Southeastern Technical Institute
South Easton, MA06-2021
Skills
- Patient admissions
- Insurance verification
- Electronic health records
- Data accuracy
- HIPAA compliance
- Healthcare regulations
- Patient scheduling
- Appointment setting
- Database administration
- Effective communication
- Detail orientation
- Medical terminology
- Professionalism
Certification
- Certified Medical Assistant
Southeastern Technical Institute
June 15, 2021
Timeline
Hospital Admissions Coordinator
Optum, UnitedHealth Group, Atrius Health
09.2024 - Current
Patient Service Representative II
Atrius Health
10.2022 - 09.2024
Associate of Arts - Healthcare
Southeastern Technical Institute