AMY RALEY

Acting as a welcoming face for new residents and a ongoing advocate for needs and concerns that may arise. Complete admissions paperwork, verify patient information and pertinent information from patient, referral source and family. Set up patient room and orient patient to center and environment. Communicate patient information and needs to clinical staff.

• Coordinated admissions process for new patients at PruittHealth facilities.
• Enter all patient information into Matrix.
• Communicate with clinical and administrative staff via Teams.

Answered patient inquiries about equipment and services. Gather and process all patient orders ensuring they meet insurance requirements. Provided patient confidentiality, maintain all needed documents, and processed billing documents. Scheduled and routed multiple service technicians and respiratory therapists. Established and maintained positive working relationships with referral sources.

• Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
• Met and exceeded performance goals to support long-term company growth and market dominance.
• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

• Responsible for patient intake procedures.
• Ensured maximum third-party reimbursement through insurance and authorization processes.
• Contacted providers to verify and gather needed documentation.
• Scheduled and routed multiple service techs and respiratory therapists.