Carol Zayas Carrasquillo
San Diego,CA
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding record keeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. Welcoming Admissions Coordinator with experience in guiding admissions.
Overview
13
13
years of professional experience
2008
2008
years of post-secondary education
Work History
Admissions Coordinator
Hospital Pavia Santurce
San Juan, PR
10.2020 - 04.2023
- Coordinated patient admissions and registration processes for Hospital Pavia Santurce.
- Managed communication between patients, families, and healthcare staff effectively.
- Streamlined documentation workflows to ensure compliance with hospital policies.
- Assisted patients in understanding admission procedures and required paperwork.
- Organized orientation sessions for new admissions staff to enhance onboarding experience.
- Maintained accurate electronic health records for all admitted patients consistently.
- Developed training materials for staff on admissions protocols and best practices.
- Resolved any issues related to the admission process in a timely manner.
- Maintained accurate records of admissions data and statistics.
Admissions Officer
Hospital Universitario De Adultos, MCC
San Juan, PR
02.2018 - 10.2020
- Coordinated patient scheduling to optimize clinic flow and resource allocation.
- Managed communication between departments to ensure seamless patient care delivery.
- Assisted in developing training materials for new staff onboarding processes.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Maintained electronic health records for accuracy and compliance with regulations.
- Collaborated with healthcare providers to enhance patient services and satisfaction.
- Developed informational materials about admissions processes and requirements.
- Maintained accurate records of patient information in the admissions database.
Accounting Assistant
Quality Accounting Services
Cayey, PR, PR
01.2010 - 05.2017
- Assisted clients with the preparation of financial documents related to taxes.
- Prepared tax return documents for clients.
- Prepared federal, state, and local tax returns for individuals, businesses, trusts, estates, non-profit organizations and partnerships.
- Managed incoming calls and routed them to relevant personnel.
- Scheduled appointments and coordinated meeting logistics for staff.
- Maintained organized reception area and ensured cleanliness.
- Assisted in handling mail and packages for the office.
- Collaborated with team members to improve front desk operations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Scheduled appointments for clients, customers, and other visitors.
Education
Colegio Católico San Juan Apóstol
Caguas, PRSkills
- Patient admissions
- Electronic health records
- Compliance management
- Documentation workflows
- Data management
- Patient scheduling
- Problem solving
- Customer service
- Experience in medical admissions
References
References available upon request.
Timeline
Admissions Coordinator
Hospital Pavia Santurce
10.2020 - 04.2023
Admissions Officer
Hospital Universitario De Adultos, MCC
02.2018 - 10.2020
Accounting Assistant
Quality Accounting Services
01.2010 - 05.2017
Colegio Católico San Juan Apóstol