Jed Laan
Gilroy
Summary
Dynamic professional with extensive experience at Bonita Springs Hospice and Home Health LLC, excelling in medical billing and client relationship building. Proven track record in enhancing patient engagement and optimizing appointment scheduling, while ensuring compliance with HIPAA regulations. Bilingual communicator adept at resolving issues and fostering strong client connections. Seasoned Medical Coordinator with experience in coordinating healthcare services, managing patient care, and facilitating communication among medical staff. Strengths include strong organization skills, ability to multitask, and keen attention to detail. Past roles have demonstrated success in improving office efficiency, reducing patient wait times, and enhancing overall patient satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
intake/medical coordinator/Assistant marketer
Bonita Springs Hospice and Home Health LLC
Gilroy, CA
03.2023 - 12.2024
- Assisted in Marketing for Hospice, home health and Assisted living.
- Coordinated patient appointments and managed scheduling for medical staff.
- Scheduled appointments for consultations and other healthcare services.
- Collected personal information, medical histories and insurance details relevant to admission of Services.
- Resolved patient inquiries and concerns to enhance patient satisfaction and trust.
- Handled client inquiries promptly, ensuring accurate information delivery and effective issue resolution.
- Built strong relationships with clients to understand their needs and preferences.
- Coordinated promotional events to increase community awareness and engagement.
- Notified billing team of new admissions, discharges, revokes, and bereaved patients.
- Forwarded copies of clinical records to authorized users according to policy.
- Assists in supervising the use of the clinical records information system including updates and enhancements.
- Developed and managed affiliate marketing campaigns for pharmacy products that increased brand visibility and engagement.
- Identified and implemented process improvements to boost operational efficiency in affiliate marketing.
- Responsible for delivery of documents between different departments.
- Keep stations clean and oversee equipment is functional.
- Motivate and Support elderly in their physical training.
Affiliate Marketer
Father John Pharamacy
Bulacan, Philippines
10.2020 - 06.2022
- Created promotional campaigns to drive traffic and optimize conversions through affiliates.
- Created engaging content to promote brand awareness across digital platforms.
- Maintained relationships with affiliates through tailored support and resources to enhance collaboration.
- Collaborated with pharmacy staff to align marketing strategies with inventory needs.
Freelance
Microsoft IT Help Desk Support
01.2017 - 08.2021
- Troubleshoot various software installation Windows/Macintosh systems.
- Perform administrative tasks, such as new joiner/leaver process and procedures.
- Be responsible for providing the first line support for hardware such as Laptops, desktops, smartphones, and printers, and providing software support for products such as; Windows Operating System and/or Macintosh System, Microsoft Office, and other proprietary software.
- Assisted customers with instructional support and product troubleshooting.
- Supported customers with password resets and account customization.
Zoom Imaging Solutions, Inc
08.2014 - 11.2016
- Analyze network scopes and reserve IP addresses.
- Update firmware of printers.
- Update drivers for compatibility.
- Complete understanding of how to break down a Xerox or Toshiba printers.
- Assess network solutions regarding device connectivity.
- Evaluate dynamic address and static address.
- Managed customer inquiries through multiple communication channels.
- Customer Service & Client Support.
- Conflict Resolution & Problem Solving.
Healthcare and rehabilitation center
07.2013
- Monitored and assisted patient through daily routines while keeping clear communication.
Education
AAPC - Medical Billing & Coding
Gilroy, CA06-2025
AAS - Technology
Heald College
Milpitas, CA01-2014
Skills
- Medical billing
- Medical coding
- Phone communication
- Medical claim status updates
- Google Calendar
- Health insurance knowledge
- Electronic health record (EHR) management
- ICD-10
- Appointment scheduling
- Insurance third-party billing
- Insurance prior authorization
- Medical receptionist
- Insurance investigations
- Medical office experience
- Medicare
- Time management
- Bilingual
- Customer service
- Medical terminology
- CPT coding
- Organizational skills
- Documentation review
- ICD-10-CM
- Computer skills
- HCPCS Level II
- Sales
- HIPAA
- Administrative experience
- Insurance verification
- Data entry
- Medical collection
- Error Detection
- Issue and Resolution Tracking
- Customer relationship management
- Marketing management
- Client relationship building
- Written and verbal communication
- Customer advocacy
- Attention to detail
- Client acquisition
Certification
- Certified Professional Biller (CPB)
Languages
English
Tagalog (Filipino), Native/Bilingual
Timeline
intake/medical coordinator/Assistant marketer
Bonita Springs Hospice and Home Health LLC
03.2023 - 12.2024
Affiliate Marketer
Father John Pharamacy
10.2020 - 06.2022
Freelance
Microsoft IT Help Desk Support
01.2017 - 08.2021
Zoom Imaging Solutions, Inc
08.2014 - 11.2016
Healthcare and rehabilitation center
07.2013
AAS - Technology
Heald College