Madeline McGowan
Summary
Compassionate Technician experienced in coordinating behavioral support and providing direct care for individuals in recovery. Achieved operational efficiency and improved client satisfaction through effective management of intake processes and interdisciplinary collaboration. Focused on promoting safety, dignity, and progress for clients on their wellness journey.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Lead Intake Coordinator/Behavioral Health Technician
South Coast Behavioral Health
Oklahoma City
12.2024 - Current
- Coordinated patient intake processes for behavioral health services.
- Coordinated scheduling and appointment confirmations for new clients, ensuring smooth intake process.
- Maintained accurate patient records within electronic health systems.
- Communicated with insurance providers to verify coverage details.
- Assisted in creating patient care plans with multidisciplinary teams.
- Compiled and analyzed reports on daily, weekly, and monthly intake activity to support operational improvements.
- Collaborated with clinical staff to ensure timely assessments.
BEHAVIORAL HEALTH TECHNICIAN
So Cal Beach Recovery
Huntington Beach
11.2023 - Current
- Documented behavioral incidents to enhance care planning and maintain accurate client records.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Provided substance abuse counseling to support client recovery.
- Facilitated group sessions to encourage participant engagement and discussion.
- Conducted daily client rounds and monitored client movements to ensure safety and well-being.
- Completed daily client rounds and tracked client movements.
- Completed patient reports daily and submitted to management for evaluation.
- Identified behaviors associated with substance abuse and recognized signs of being under the influence of alcohol or drugs.
- Educated clients on life skills, including housekeeping and food preparation, to promote independence and self-sufficiency.
HOUSE MANAGER
Enhanced Recovery Company
Huntington Beach
11.2023 - 03.2024
- Provided positive reinforcement and taught life skills in chores and cooking to enhance residents' independence.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Addressed resident complaints and coordinated repairs with contractors to maintain unit standards.
- Collaborated with housing administration to purchase new units.
- Organized interviews with prospective tenants and determined eligibility for the housing community.
- Conducted interviews with prospective tenants and assessed eligibility to ensure community standards.
- Assisted with creating policies to benefit residents by participating in housing boards, community meetings, and taskforces.
BARISTA
Urth Caffé
Laguna Beach
04.2023 - 11.2023
- Managed daily morning rush of customers, ensuring efficient and levelheaded service to enhance customer satisfaction.
- Prepared and served high-quality coffee, espresso drinks, blended beverages, and pastries, focusing on detail and presentation.
- Maintained clean, organized work area while adhering to food safety and sanitation standards to ensure compliance and customer safety.
Education
CPR Certification
01.2024 - 06.2026
43A Mental Health Law (CLEET) Crisis Awareness
Oklahoma Mental Health
02.2026 - 06.2026
High School Diploma -
McAlester High School
McAlester, OKSkills
- Admissions Intake
- Crisis Intervention
- Crisis management
- Intake coordination
- Patient Observation
- Documentation Skills
- Clinical documentation
- Incident documentation
- Insurance verification
- Patient scheduling
- Appointment scheduling
- Follow-up skills
- Safety Management
- Conflict Resolution
- Conflict De-escalation
- Emergency Response
- Suicide Prevention
- Behavioral Management
- Behavior Modification Techniques
- Skill-Building Exercises
- Community Resource Navigation
- Risk assessment
- Schedule coordination
- Task delegation
- Team collaboration
- Group facilitation
- Communication skills
- Relationship management
- Policy development
- Records Management
- Appointment management
- Problem-solving
- Appointment management
- Confidentiality
- Client confidentiality
- Schedule coordination
- Crisis management
- Staff training
- Schedule coordination
Timeline
43A Mental Health Law (CLEET) Crisis Awareness
Oklahoma Mental Health
02.2026 - 06.2026
Lead Intake Coordinator/Behavioral Health Technician
South Coast Behavioral Health
12.2024 - Current
CPR Certification
01.2024 - 06.2026
BEHAVIORAL HEALTH TECHNICIAN
So Cal Beach Recovery
11.2023 - Current
HOUSE MANAGER
Enhanced Recovery Company
11.2023 - 03.2024
BARISTA
Urth Caffé
04.2023 - 11.2023
High School Diploma -
McAlester High School