Energetic and adaptable with natural aptitude for leadership and team coordination. Possesses comprehensive understanding of strategic planning and organizational development, coupled with strong communication and problem-solving skills. I'm dedicated to working with the team to move forward, while ensuring our customers feel valued and satisfied.
Overview
2
2
years of professional experience
Work History
Lead Lift Operator
Watervalley - Hoedown Hill
12.2023 - 03.2024
Ensured guest satisfaction by addressing concerns promptly and professionally, fostering a positive atmosphere at the resort.
Assisted in training new Ski Lift Operators, resulting in a smoother onboarding process and more efficient team performance.
Conducted regular performance evaluations for team members, providing constructive feedback for ongoing professional development.
Supervised daily lift operations, ensuring timely opening and closing of designated lifts according to established schedules.
Maintained detailed records of lift maintenance, ensuring compliance with state regulations and resort guidelines.
Receptionist Intern
Balayage Spa And Salon
04.2022 - 08.2024
Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
Contributed to a positive work environment by maintaining a professional demeanor when interacting with clients, colleagues, and supervisors.
Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
Increased client retention through attentive listening, addressing concerns promptly, and offering solutions when applicable.