Michael Long

-Enhanced lift safety by conducting thorough inspections and maintenance checks on a regular basis.

-Streamlined lift operations for increased efficiency through effective workflow leadership and resource allocation.

-Ensured guest satisfaction by addressing concerns promptly and professionally, fostering a positive atmosphere at the resort.

-Facilitated staff training to improve overall performance and adherence to safety protocols.

-Collaborated with management to develop and implement new policies for lift operation procedures, enhancing overall functionality.

-Supervised daily lift operations, ensuring timely opening and closing of designated lifts according to established schedules and procedures.

-Possessed superior product knowledge to direct and upsell sporting items to meet sporting enthusiasts' needs.

-Diagnosed, repaired, and handled warranties with customer equipment to ensure minimum down times for customers and maintain high levels of satisfaction.

-Employed upselling techniques to promote sales and present customers with complete package supporting main purchases.

-Built strong rapport with customers, fostering loyalty and repeat business for the store.

-Managed cash register transactions accurately, ensuring correct payment processing and balancing at the end of each shift.

-Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records.

-Worked 8 to 16-hour shifts with oversight of on average 150 animals in kennels or holding pens

-Improved animal welfare with regular exercise routines and socialization activities.

-Provided excellent customer service to pet owners, addressing questions and concerns regarding their pets'' stay at the kennel.

-Ensured safety of all animals through proper handling techniques and adherence to established protocols.

-Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude

-Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support

-Reduced rescue response times by conducting regular lifeguard drills and training sessions.

-Supported team development by providing constructive feedback to fellow lifeguards on performance improvements needed as an instructor for water-born rescue techniques.

-Maintained job sites and prepped for inspections