Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
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Jayden McCann

Member Services Specialist
Highland Lakes,nj

Summary

Dynamic Member Services Specialist with a proven track record at Minerals Resort And Spa, excelling in customer service and relationship building. Leveraged strong problem-solving skills to enhance member satisfaction and retention. Recognized for implementing improvements based on feedback, fostering loyalty, and training team members to uphold high service standards.

Professional with focus on member services, bringing valuable experience and proven track record of improving member satisfaction and retention. Known for strong team collaboration and adaptability, delivering results consistently. Possesses excellent communication and problem-solving skills, accounting skills, with a high academic foundation making positive impact in dynamic environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Member Services Specialist

Minerals Resort And Spa
11.2023 - 03.2025
  • Maintained an organized database of member profiles, facilitating easy access to pertinent information when needed.
  • Enhanced member satisfaction by addressing concerns promptly and providing professional assistance.
  • Handled delicate situations diplomatically to maintain positive relationships between the organization and its valued members.
  • Resolved escalated member issues professionally, demonstrating empathy and understanding while maintaining company guidelines.
  • Monitored feedback from members regularly, implementing improvements based on their suggestions and needs.
  • Utilized advanced problem-solving skills to address unique concerns or requests from individual members.
  • Promoted membership retention through proactive outreach and personalized followups.
  • Assisted in the implementation of new membership programs, contributing to organizational growth and expansion.
  • Served as primary point of contact for members seeking information about products or services offered by the organization.
  • Collaborated with cross-functional teams to identify opportunities for improving overall member experience.
  • Developed strong relationships with members, leading to increased loyalty and a positive brand image.
  • Trained new team members on company policies and procedures, fostering a supportive work environment for all staff.
  • Responded proactively and positively to rapid change.

USA Sports Coach

USA Sports Group
03.2024 - 01.2025
  • Implemented injury prevention protocols and provided immediate care for minor injuries during practices and games.
  • Collaborated with other coaches to share knowledge, resources, and best practices for improved coaching strategies across various sports disciplines.
  • Established partnerships with local businesses to secure sponsorship deals that supported the financial needs of the sports program while also benefiting community partners.
  • Managed team budgets, ensuring judicious allocation of funds towards essential equipment, travel expenses, and other necessary expenditures.
  • Continually updated personal coaching knowledge by attending conferences, workshops, seminars on effective coaching techniques within specific sport disciplines as well as broader topics such as nutrition or mental conditioning applicable across all sports activities.
  • Promoted sportsmanship, teamwork, and positive attitudes among athletes both on and off the field.
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Developed relationships with clients to provide ongoing support and encouragement.

Cashier & Restocker

Price Chopper
05.2020 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

Associate of Applied Science - Accounting And Finance

Sussex County Community
Newton, NJ
06-2025

Skills

  • Accounting
  • Data entry, excel
  • Call center experience
  • Data entry proficiency
  • Sales experience
  • Team management
  • Up-selling strategies
  • Customer service expertise
  • accounting skills
  • Strong leadership & Communication skills
  • Computer skills
  • Multitasking

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Team Captain for High school Basketball team
  • Collaborated with a team of 2 in the development of Future Retails Trading. (A business teaching beginners how to finance money in the stock market).
  • Ebay Business owner since 2020 flipping, & selling sports memorabilia, and sports cards.
  • Running my discord server, producing over 70 private videos, and daily live trading teaching beginners how to trade retail stocks, and index's

Affiliations

  • Minerals Spa & Resort
  • USA Sports Group
  • Price Chopper
  • Sussex County Community College
  • Monmouth County College & EOF
  • Sussex Community EOF

Certification

  • Child Development Associate (CDA) Certificate
  • First Aid, CPR, and AED Instructor Certification - American Red Cross.

Timeline

USA Sports Coach

USA Sports Group
03.2024 - 01.2025

Member Services Specialist

Minerals Resort And Spa
11.2023 - 03.2025

Cashier & Restocker

Price Chopper
05.2020 - 11.2022

Associate of Applied Science - Accounting And Finance

Sussex County Community
Jayden McCannMember Services Specialist