Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Jayden O'Neil

Eugene,OR

Summary

Dynamic and results-driven professional with extensive experience at Hilton, excelling in customer service excellence and effective communication. Proven ability to promote loyalty programs and guide team members, ensuring a welcoming environment. Skilled in multitasking and problem-solving, consistently enhancing guest experiences and operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Hilton
Eugene, OR
10.2024 - Current
  • Maintained accurate records of all transactions within the hotel software system.
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Provided guidance to new team members on how to perform tasks correctly.
  • Promoted loyalty programs to encourage repeat business.
  • Maintained cleanliness of lobby area and front desk counter.
  • Verified reservations by phone or in person.
  • Provided assistance to guests throughout their stay.
  • Greeted guests and provided information regarding hotel services, amenities, and local attractions.

Camp Counselor

YMCA Camp Silver Creek
Silver Falls, OR
07.2023 - 08.2024
  • Maintained engagement of children throughout daily activities.
  • Demonstrated safety and respect as a leader among peers.
  • Guided children in exploring outdoor environments and nature.
  • Promoted environmental responsibility by ensuring cleanliness in natural areas.
  • Facilitated enjoyable experiences while imparting valuable life lessons to campers.
  • Conducted informative orientation sessions for new campers and parents.
  • Provided emotional support to campers managing homesickness and adjustment issues.

Tutor/ Educator

Boy's and Girl's Club BEST Program
Eugene, OR
12.2023 - 06.2024
  • Helped students enrich their reading, writing, and math skills.
  • Lead games and activities to entertain students
  • Resolved conflict between students
  • Made sure students are cleaning up after themselves and reflecting on responsibility.
  • Engaged in activities during recess to ensure students are safe and respectful.
  • Counseled struggling learners on how best to approach difficult subjects or tasks.

Cook/Cashier

Abby's Pizza
Albany, OR
11.2021 - 10.2022
  • Counted change for customers.
  • Provided exemplary customer service.
  • Thorough job cleaning to health department standards, and beyond.
  • Quick thinking with a team.
  • Made food items according to the recipe or receipt.

Education

Honor's Diploma -

Jefferson High School
Jefferson, OR
06-2023

Some College (No Degree) - Psychology, Anthropology

University of Oregon
Eugene, OR

Skills

  • Authentic leadership
  • Customer service excellence
  • Effective communication
  • Time management strategies
  • Problem-solving abilities
  • Local area expertise
  • Multitasking proficiency

References

  • Renea Garren, Jefferson School District, Instructional Assistant, 541-981-9891, renea.garren@jefferson.k12.or.us, 229 Tanglewood Drive, Jefferson, OR, 97352, 8 years
  • Nicole Menold, Self-Employed, Daycare Coordinator, 503-457-7082, colemenold@gmail.com, 540 16th Ave SE, Albany, OR, 97322, 5 years
  • Meghan Lloyd, Jefferson High School, NHS Supervisor and High School Teacher, 541-971-7721, meghan.lloyd@jefferson.k12.or.us, 3913 Seneca Ave SE, Salem, OR, 97302, 5 years

Certification

  • OLCC
  • CPR/First Aid Certified Through STARRGUARD

Timeline

Guest Service Representative

Hilton
10.2024 - Current

Tutor/ Educator

Boy's and Girl's Club BEST Program
12.2023 - 06.2024

Camp Counselor

YMCA Camp Silver Creek
07.2023 - 08.2024

Cook/Cashier

Abby's Pizza
11.2021 - 10.2022

Honor's Diploma -

Jefferson High School

Some College (No Degree) - Psychology, Anthropology

University of Oregon

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