Jayden Shafer
Akron,OH
Summary
Service-oriented professional dedicated to optimizing efficiency and enhancing guest satisfaction. Excels in time management and conflict resolution, maintaining organization during peak hours. Proactively addresses guest needs to ensure quality outcomes while delivering exceptional communication and reliability.
Overview
1
1
year of professional experience
Work History
Team Member
McDonald's
Cuyahoga Falls, Ohio
02.2026 - 07.2026
- Collaborated with team members to streamline service during peak hours, ensuring timely customer satisfaction.
- Assisted customers with order placement and menu inquiries, enhancing overall service efficiency.
- Maintained cleanliness and organization of dining areas and kitchen workspaces.
- Prepared food items in compliance with safety and quality standards.
- Operated cash register, processing transactions while ensuring accurate cash handling.
- Restocked supplies proactively in anticipation of high-demand periods.
- Identified and implemented strategies to enhance job performance and elevate service quality.
Host
O'Charley's
Cuyahoga Falls, Ohio
06.2025 - 09.2025
- Managed reservation system and organized waitlists to optimize guest flow.
- Coordinated with front-of-house staff to adjust seating and accommodate customer needs, enhancing guest flow.
- Greeted guests and gathered information for seating arrangements or waitlist placement.
- Resolved guest inquiries and minor issues, improving overall guest satisfaction.
- Assisted servers by promptly communicating customer needs and preferences.
- Trained new hosts on procedures and customer service standards, ensuring consistent service delivery.
- Maintained cleanliness and organization of front-of-house areas, including lobby and dining spaces.
- Provided special accommodations based on guest preferences to enhance their dining experience.
Education
BBA - Sports Management
Wilson College
Chambersburg, PA06-2030
Skills
- Cash handling
- Customer service
- Sanitation practices
- Time management
- Task prioritization
- Team collaboration
- Collaboration skills
- Conflict resolution
- Training and mentoring
- Willingness to learn
- Problem solving
- Team building
- Data analysis
Affiliations
- volunteer
Timeline
Team Member
McDonald's
02.2026 - 07.2026
Host
O'Charley's
06.2025 - 09.2025
BBA - Sports Management
Wilson College