Jayden Wright
Lithonia,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Wal-Mart Supercenter
Tucker, Georgia
02.2022 - Current
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Investigated customer complaints regarding product quality or service rendered.
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Team Trainer
Quick Trip
Snellville, GA
01.2020 - 03.2022
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Verified that all coupons were valid prior to processing them into the system.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Education
Associate of Arts - Master Cosmetologist
Paul Mitchell The School - Atlanta, LLC
Atlanta, GA10-2024
High School Diploma -
Miller Grove High School
Lithonia, GA05-2023
Skills
- Support
- Customer Service Excellence
- Sales Support
- Quality Assurance
- Shipping and Receiving Understanding
- Conflict Resolution
- High-Energy Attitude
- Attention to detail
- Can- do attitude
- Microsoft suite
Accomplishments
- Cheers for Volunteers! Marbut Elementary School
Timeline
Customer Support Specialist
Wal-Mart Supercenter
02.2022 - Current
Team Trainer
Quick Trip
01.2020 - 03.2022
Associate of Arts - Master Cosmetologist
Paul Mitchell The School - Atlanta, LLC
High School Diploma -
Miller Grove High School