Connected with associates daily to understand needs, provide assistance communicate goals, and collect feedback to optimize operations.
Planned and developed new operation processes to innovate and stay competitive.
Delegated work to 50 total employees based on shift requirements, individual strengths and unique training.
Optimized business by creating proprietary "trend-trackers" to record and analyze key performance indicators
Evaluated financial reports and trend forecasts.
Works Closely with UPS Industrial Engineering to optimize Preload Daily Operating Plan Software.
Chosen as UPS Liaison to assist in the development of company-wide software that will assist in tracking performance across every shift and distribution center.
Market Asset Protection Manager
Wal-Mart
Centennial , CO
12.2020 - 09.2022
Continuously evaluates the execution of all business processes to ensure profitability.
Lead weekly meetings with store management teams to discuss current trends in regard to sales, profit and loss, safety, and security.
Created total-store improvement plans based on negative trends in inventory accuracy, receiving accuracy, disposal accuracy, sales, and customer availability, in order to increase sales and reduce loss.
Managed incident reports and documentation for legal purposes.
Collaborated with local law enforcement agencies on cases involving potential criminal prosecution.
Analyzed data from various sources to identify trends in losses or suspicious activities.
Lead a team of 21 AP investigators to investigate any potential loss due to internal and external theft.
Increased apprehensions by 300% year over year, and apprehension dollars by 176% year over year.
Asset Protection Associate
Walmart
Parker, CO
06.2019 - 11.2020
Maintained the safety and security of the premises, customers, and employees.
Maintained store compliance with physical security schematics to protect assets. (MPP)
Increased store apprehensions by 500% year-over-year and apprehension dollars by 249% by frequently conducting both CCTV and visual observation and investigation of shoplifting suspects.
Increased APCH (Asset Protection Customer Host) efficiency by conducting weekly team meetings to address metrics, performance, and to create ambitious goals for improvement.
Investigated incidents, collected evidence, wrote detailed reports, and made recommendations for corrective action when necessary.
Conducted timely and thorough accident investigations to reduce workers' compensation costs.
Analyzed data from various sources such as CCTV footage and POS systems, in order to identify patterns of criminal activity.
Mitigated risk, and oversaw internal and external shoplifter apprehension and detention.
Professional Warehouse Manager offering 6 years of expertise in supervising and training 95 employees working in large warehouses. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Talented in monitoring and replenishing current inventory stock based on consumer demand and sales forecasting.