Jayden J. Ford
Pinehurst,NC
Summary
Results-driven second-year Business student at North Carolina State University with a diverse background in customer service, amateur golf operations, retail, and restaurant industries. Proven ability to deliver exceptional customer experiences, coupled with a solid foundation in business and communication studies. Eager to apply a versatile skill set and passion for business and golf in future opportunities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hostess/Server
Vito's Ristorante & Pizza
Pinehurst, NC
01.2023 - Current
- Experience with cash register, specifically handling cash
- Upsold appetizers, drinks, and desserts when appropriate.
- Answered phones promptly to take orders and confirm reservations
- Coordinated dining room staff workflow to foster prompt and courteous service
Golf Sales Associate
Dicks Sporting Goods
Rochester, NY
01.2021 - 12.2021
- Used standardized fitting handbook to aid shoppers in selecting the correct equipment for both wants and skill level
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Recommended, selected, and located merchandise based on customer desires.
Tournament Management
Rochester District Golf Association
Henrietta, NY
07.2019 - 08.2020
- Performed administrative duties such as filing, copying, scanning.
- Printed and organized scorecards, rules sheets, and starter sheets
- Efficient event set-up and breakdown
- Used online software to input consumer data for access to services provided by this golf association
Camp Counselor
Irondequoit Country Club
Rochester, NY
06.2017 - 08.2020
- Provided emotional support to campers dealing with accidents or other issues related to being away from home.
- Taught fundamentals of golf etiquette, golf swing, and on-course safety
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
Education
Some College (No Degree) - Business Administration and Communications
North Carolina State University
Raleigh, NC05-2026
High School Diploma -
Pinecrest High School
Southern Pines, NC06.2022
Skills
- Customer Service
- Guest Engagement
- Event Planning
- Upselling
- Service Prioritization
Websites
Volunteer Experience
Tutor, 12/2018-02/2019
Allen Creek Elementary/Pittsford Sutherland High School
- Asked key questions prompting specific student responses to assess tutoring progress
- Supervised elementary age children in after-school program until parent pickup
Leader, Advocate, 06/2018, 11/2018,
Ladies Professional Golf Association (LPGA)
- Attended leadership seminar in Atlanta, Georgia for LPGA Leadership Convention
- Advertise LPGA Girls Golf the Rochester Marathon Fair to bring awareness to Rochester Chapter and engage youth girls with fun golf related activities
Counselor, Coach, 07/2021
Epson Tour (Formerly Symetra Tour)
- Collaborated with professional golfers and tournament administrators to create co-ed junior golf clinic, teaching the basics of the game of golf
Certification
- Taylormade Club Fitting
- Ping Club Fitting
- Callaway Club Fitting
- Trackman University
Timeline
Hostess/Server
Vito's Ristorante & Pizza
01.2023 - Current
Golf Sales Associate
Dicks Sporting Goods
01.2021 - 12.2021
Tournament Management
Rochester District Golf Association
07.2019 - 08.2020
Camp Counselor
Irondequoit Country Club
06.2017 - 08.2020
Some College (No Degree) - Business Administration and Communications
North Carolina State University
High School Diploma -
Pinecrest High School
- Taylormade Club Fitting
- Ping Club Fitting
- Callaway Club Fitting
- Trackman University
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