Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Sophia Mack

Pinehurst,NC

Summary


Offering a positive attitude and genuine interest in delivering exceptional customer service, eager to learn and develop in a fast-paced restaurant environment. Brings strong communication skills and the ability to work efficiently under pressure. Ready to use and develop multitasking abilities and attention to detail in a Server or Hostess role.

Overview

3
3
years of professional experience

Work History

Restaurant Server

Table on the Green
12.2022 - 08.2024
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Collaborated with kitchen staff to ensure timely and accurate food delivery.
  • Managed multiple tables efficiently while maintaining high service standards.
  • Utilized point-of-sale systems to process orders and handle payments accurately.
  • Cultivated warm relationships with regular customers.
  • Assisted in maintaining cleanliness and organization of dining areas throughout shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.

Restaurant Hostess

Ironwood
08.2021 - 12.2022
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed reservation system, optimizing seating arrangements for efficiency.
  • Maintained cleanliness and organization of front-of-house areas for optimal presentation.
  • Trained new host staff on procedures, fostering teamwork and consistency in operations.

Education

Currently Enrolled - Environmental Science

University of North Carolina At Charlotte
Charlotte, NC
06-2028

High School Diploma -

Pinecrest Highschool
Southern Pines, NC
06-2024

Skills

  • Customer satisfaction

  • Order taking

  • Organization

  • Guest service

  • POS system operation

  • Detail-oriented

Interests

  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Reading
  • Adventure Travel
  • Gardening

Timeline

Restaurant Server

Table on the Green
12.2022 - 08.2024

Restaurant Hostess

Ironwood
08.2021 - 12.2022

Currently Enrolled - Environmental Science

University of North Carolina At Charlotte

High School Diploma -

Pinecrest Highschool

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