Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jaydia Elie

Douglasville,GA

Summary

Strong leader and Problem Solver bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Georgia Behavior Associates
04.2023 - Current
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Supported client using principles of applied behavior analysis.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.

Registered Behavior Technician

Blue Sprig Pediatrics
08.2022 - 03.2023
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Supported client using principles of applied behavior analysis.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.

Customer Service Representative

Drive More Auto
08.2018 - 05.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Receptionist

Bright Stars Daycare
06.2017 - 07.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

Bachelor of Science - Exercise Science

Kennesaw State University
Kennesaw, GA
05.2022

Skills

  • Case Management
  • Documentation Skills
  • Call Management
  • Complaint Resolution
  • Critical Thinking
  • Brand Representation
  • Recordkeeping Strengths
  • Remote Environment

Certification

  • Life, Accident, and Sickness (40 Hours)
  • RBT - Registered Behavior Technician

Timeline

Registered Behavior Technician

Georgia Behavior Associates
04.2023 - Current

Registered Behavior Technician

Blue Sprig Pediatrics
08.2022 - 03.2023

Customer Service Representative

Drive More Auto
08.2018 - 05.2022

Receptionist

Bright Stars Daycare
06.2017 - 07.2018

Bachelor of Science - Exercise Science

Kennesaw State University
Jaydia Elie