Goal-oriented professional with experience in retail management and customer service. Skilled in training teams, problem-solving, and implementing efficient processes to improve overall store performance and customer experience.
Overview
3
3
years of professional experience
Work History
Front End Sales Associate
Walmart
Cinnaminson, NJ
08.2025 - Current
Processed transactions accurately using point-of-sale systems, maintaining cash handling procedures.
Collaborated with team members to create an efficient workflow during peak shopping hours.
Trained new associates on store policies, customer service techniques, and operational procedures.
Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
Implemented improvements to checkout processes, enhancing efficiency and reducing wait times for customers.
Assisted in inventory management and restocking, ensuring products were readily available for purchase.
Processed transactions quickly and accurately, ensuring a seamless checkout experience for customers.
Ensured accurate price labeling for merchandise items while managing shelf stocking duties as needed.
Increased customer satisfaction by providing knowledgeable product recommendations and friendly service.
Managed returns and exchanges efficiently, maintaining high customer satisfaction levels throughout the process.
Assistant Manager
Lids Hat World
Cherry Hill, NJ
11.2023 - 08.2025
Assisted in daily store operations, ensuring efficient inventory management and customer service.
Trained new staff on product knowledge and sales techniques to enhance team performance.
Implemented visual merchandising strategies to optimize product displays and drive sales.
Collaborated with management to develop promotional campaigns that increased foot traffic.
Performed thorough cleaning and systematic organization of store after hours to maintain a welcoming environment.
Monitored sales data and provided insights to improve operational efficiency and customer experience.
Resolved customer inquiries and complaints promptly, fostering a positive shopping environment.
Manager
FYE
Deptford, NJ
02.2024 - 08.2024
Supervised daily operations to ensure compliance with company policies and procedures.
Trained and mentored team members to enhance productivity and teamwork.
Implemented inventory management systems to streamline stock replenishment processes.
Analyzed sales data to identify trends and optimize product placement strategies.
Maintained a clean, safe, and organized store environment to enhance the customer experience.