Jorge De La Rosa
IT Projects Coordinator
Miami, FL
Summary
Highly organized and seasoned IT infrastructure projects coordinator with a demonstrated history of working in hardware and software life cycle management projects. Skilled in Office 365, MS Project, MS Visio, Project Portfolio Management, ServiceNow, HP Service Desk, Traditional or Waterfall Project Methodology, and PMO principles. Committed to providing outstanding client service and support.
Overview
16
16
years of professional experience
1
1
Certification
1
1
Language
Work History
Associate IT Project Manager
Assurant
12.2016 - 04.2020
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Devised and implemented attainable schedules, timelines and milestones for on-track projects.
- Developed and maintained project documentation for reliable records.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
- Identified and resolved risks to minimize project disruption.
- Updated customers and senior leaders on progress and roadblocks.
- Partnered with project team members to identify and quickly address problems.
IT Services Coordinator
Assurant
08.2011 - 12.2016
- Coordinated a number of small to medium IT related projects and environment build outs.
- Coordinated and monitored activities to confirm work met all requirements.
- Managed efficient teams of up to 15-20 resources.
- Managed and monitored all required documentation such as architectural design, work schedule, resource roster, closure Documentation, lessons learned, and Risks and Issues Log.
- Created and maintained weekly and monthly reports for upper management.
- Participated in meetings and discussions with stakeholders to discuss strategies for successful completion of technical projects.
IT Help Desk Technician
Assurant
04.2007 - 08.2011
- Provided Tier 1 and 2 IT support to internal and external users, and business partners, through desk side support services.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Provided on-call support for critical issues affecting multiple users.
- Remotely Installed, modified, and repaired software to resolve technical issues.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Assisted with updating Knowledgebase best practices for use by team.
Certified Computer Support Technician
Unisys
04.2005 - 04.2007
- On-site repair of client's Dell or Gateway based desktop computers and laptops.
- Performed hardware replacement on Dell and Gateway computers and laptops.
- Performed OS and software installations and bios upgrades.
- Acted as a liaison between Dell, Gateway, and their clients.
- On the phone and direct contact with Dell and Gateway clients.
- Maintained a 90% to 100% consumer satisfaction on surveys conducted by Dell.
Systems Administrator
ATI College
07.2004 - 04.2005
- Managed and repaired company's desktop computers and laptops.
- Installed and repaired operating system and software applications.
- Maintained accurate records of the company's software licenses.
- Managed company's mixed network environment.
- Completed various small IT related projects.
Education
Associate of Arts - Computer Science
Miami Dade College
Miami, FL06.2003
Skills
- IT Infrastructure Projects Management
- Leading Projects
- Project Organization
- Project Records
- Managing Multiple Projects
- Milestone Management
- Incident Escalation
- Team Meetings
- Kickoff Meetings
- Status Meetings
Certification
- MCP - Microsoft Certified Professional
- NET+ - Certified CompTIA Network+ Technician
- A+ - Certified CompTIA A+ Technician
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Nearly all men can stand adversity, but if you want to test a man’s character, give him power.
Abraham Lincoln
Timeline
Associate IT Project Manager
Assurant
12.2016 - 04.2020
IT Services Coordinator
Assurant
08.2011 - 12.2016
IT Help Desk Technician
Assurant
04.2007 - 08.2011
Certified Computer Support Technician
Unisys
04.2005 - 04.2007
Systems Administrator
ATI College
07.2004 - 04.2005
Associate of Arts - Computer Science
Miami Dade College
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