Jaydon Piburn
Grandview,MO
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server/Bartenter
Texas Roadhouse
08.2016 - Current
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Johnny's Tavern
07.2023 - 11.2023
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
Caddie
TopGolf
04.2021 - 08.2021
- Taught players and team members about game and performance strategies.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Collaborated with fellow caddies to streamline operational efficiency during peak seasons and high-traffic events.
Education
Bachelor of Science - Political Science
University of Missouri Kansas City
Kansas City, MO05.2024
Associate of Arts - General Studies
Metropolotian Community College Kansas City
Lee's Summit, MO05.2022
Skills
- Food and Beverage Service
- Exceptional customer service
- High-volume dining
- Sales Techniques
- Strong Work Ethic
- Team Leadership
Timeline
Server
Johnny's Tavern
07.2023 - 11.2023
Caddie
TopGolf
04.2021 - 08.2021
Server/Bartenter
Texas Roadhouse
08.2016 - Current
Bachelor of Science - Political Science
University of Missouri Kansas City
Associate of Arts - General Studies
Metropolotian Community College Kansas City