Zhala BALAKISHI
Chicago,IL
Summary
Responsible professional skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.
Familiar with wide range of beers, liquors, wine and cocktails. Works great with team members to serve customers and meet demand. Always ready to help others and reliable in keeping bar organized, stocked and ready for customers.
Overview
2
2
years of professional experience
Work History
Bartenter
Barrel cheese and wine
Chicago, IL
05.2022 - Current
- Performed opening and closing duties including restocking supplies.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Attended regular training sessions to stay updated on new products or trends.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Balanced daily registers and generated sales reports for management.
- Greeted guests with friendliness and professionalism.
Bartenter
Lollapalooza
Chicago, IL
08.2024 - 08.2024
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided excellent customer service.
- Effectively multitasked within fast-paced environment.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Education
MBA - Business Administration
Illinois State University
Normal, IL05-2023
Skills
- Beverage Preparation
- Payment Processing
- Food Service
- Organizational ability
- Engaging personality
- Cash and credit transactions
- Marketing and sales experience
- Responsible Alcohol Service
- Bar service preparation
- Handling Difficult Customers
- Able to stand late hours
Timeline
Bartenter
Lollapalooza
08.2024 - 08.2024
Bartenter
Barrel cheese and wine
05.2022 - Current
MBA - Business Administration
Illinois State University