Jaydyn Bragia
Canyon Lake,US
Summary
Driven by a strong work ethic and integrity, I excelled as a Manager at the student store, boosting customer satisfaction through effective conflict resolution and team mentoring. My experience spans customer service, complex problem-solving, and financial management, ensuring optimal performance and fostering community engagement through leadership roles. Skilled Optometrist Technician with solid background in conducting detailed vision tests and patient assessments. Strong knowledge of optical instruments and diagnostic procedures, coupled with adeptness in using optometric technology. Noted for providing exceptional patient care, contributing to improved eye health outcomes. Brings demonstrated ability to assist with eyewear selection and fitting, enhancing overall patient satisfaction.
Overview
5
5
years of professional experience
Work History
Optometrist Technician
Inland eye specialist
Hemet, CA
07.2022 - Current
- Utilized electronic health record systems for accurate and efficient patient data management.
- Calibrated and maintained optometric equipment, ensuring accuracy and reliability of test results.
- Educated patients on contact lens care, insertion, removal, and hygiene practices.
- Evaluated patient's eyeglass prescriptions for accuracy.
- Instructed patients on proper contact lens care and insertion and removal techniques.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Administered and interpreted tests for glaucoma screening and retinal health.
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
- Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.
- Assisted patients in finding correct medications, eyeglasses and contact lenses.
- Cleaned and sterilized optical instruments after each use.
- Provided patient education regarding glasses, contacts, and other optical products.
- Assisted optometrist in diagnosing and treating ocular diseases.
- Documented patient care by charting patient condition and treatment in records.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Conducted retinal imaging with OCT machine.
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Administered diagnostic medications to eyes under the direction of an optometrist.
- Conducted tonometry or tonography tests to measure intraocular pressure.
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
- Monitored patient's response to treatments and reported any changes to the optometrist.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Communicated with patients to obtain and document medical histories.
- Promoted healthy vision by counseling and educating patients.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Manager
Student store
08.2023 - 06.2024
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Maximized performance by monitoring daily activities and mentoring team
- Cross-trained existing employees to maximize team agility and performance
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Developed and maintained relationships with customers and suppliers through account development
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth
Teacher's Assistant
Temescal canyon high school
08.2023 - 06.2024
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency
- Handed out classroom material, like pencil, papers, tests
- Supported student learning objectives through personalized and small group mentoring and tutoring individual students needing additional help
Cashier
Student store
03.2023 - 06.2024
- Welcomed customers and helped determine their needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Built relationships with customers to encourage repeat business
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Restocked and organized merchandise in front lanes
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Stocked, tagged and displayed merchandise as required
ASB Leadership
Titan ASB
08.2020 - 06.2024
- Coordinated with other schools in the district for shared events promoting unity among students across campuses
- Developed leadership skills among peers by providing mentorship and guidance in various capacities
- Organized successful fundraisers to benefit local charities, fostering community engagement among the student body
- Enhanced school spirit by organizing engaging events and activities for the student body
- Managed budgets for multiple events, ensuring fiscal responsibility while maximizing impact on student life
- Supported academic success by collaborating with teachers on initiatives addressing diverse learning needs of students
- Established an efficient decision-making process within Student Council, ensuring timely resolution of matters affecting the school community
- Oversaw event planning processes from inception to execution, maintaining attention to detail and quality control throughout each stage
Education
High School Diploma -
Temescal canyon high school
US06.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Money Handling
- Customer Relations
- Written and verbal communication
- Organizational abilities
- Product restocking
- Conflict Resolution
- Complex Problem-Solving
- Electronic health records
- Patient education
- Visual acuity testing
- Customer service
- Team collaboration
- Problem solving
- Time management
- Attention to detail
- Color vision testing
- Glaucoma screening
- Low vision aids
- Refraction assessment
- Contact lens fitting
- Fundus photography
- Eye examination assistance
- Visual field testing
- Pre-testing procedures
Timeline
Manager
Student store
08.2023 - 06.2024
Teacher's Assistant
Temescal canyon high school
08.2023 - 06.2024
Cashier
Student store
03.2023 - 06.2024
Optometrist Technician
Inland eye specialist
07.2022 - Current
ASB Leadership
Titan ASB
08.2020 - 06.2024
High School Diploma -
Temescal canyon high school
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