Jaye Baker
Swipejobs
Spring,TX
16
years of professional experience
1
Language
Results-driven Talent Acquisition and Customer Operations professional with experience supporting high-volume recruiting, workforce planning, customer operations, and technical support in fast-paced corporate environments. Proven ability to manage complex priorities, build high-quality talent pipelines, partner with hiring managers and business stakeholders, and drive results against demanding performance goals. Recognized for quickly mastering systems and processes, improving operational efficiency, and taking on increased leadership responsibilities. Brings a strong combination of recruiting expertise, stakeholder management, customer experience, data accuracy, and problem-solving skills to support business growth and organizational objectives.
Work History
Recruiter
9 Months- Manage high-volume, full-cycle recruiting for CDL Drivers, Warehouse Coordinators, Material Handlers, and Forklift Operators across multiple regions, consistently supporting aggressive staffing and workforce demands.
- Develop and maintain qualified candidate pipelines through job boards, employee referrals, social media, and proactive sourcing strategies.
- Conduct candidate screening, qualification verification, and skills assessments to match applicants with positions aligned to experience, qualifications, and business requirements.
- Manage the full recruitment lifecycle from sourcing and interviewing through offers, onboarding, background checks, and compliance requirements.
- Partner with operations leaders and hiring managers to assess workforce needs, develop hiring strategies, and prioritize critical staffing requirements.
- Maintain direct communication with clients and internal stakeholders, provide recruiting updates, pipeline activity, and staffing progress to ensure hiring goals were met efficiently.
- Track and analyze key recruiting metrics, including time-to-fill, monthly hires, candidate pipeline activity, and hiring progress to monitor performance and identify opportunities for improvement.
- Maintain consistent candidate communication throughout the recruitment process, supporting engagement, offer acceptance, successful onboarding, and long-term retention.
- Manage multiple requisitions and competing hiring priorities across regions while maintaining accurate ATS records, timely follow-up, and a positive candidate experience.
Leading Sales Associate | Team Lead
2 Years 1 Month- Consistently exceeded sales and performance KPIs while supporting business objectives and delivering high-quality customer service.
- Mentored and onboarded new employees, providing coaching and process guidance to improve productivity, performance, and overall team effectiveness.
- Led team meetings and daily huddles, communicated priorities, tracked performance metrics, and identified opportunities for process and workflow improvements.
- Maintained accurate performance and activity records, monitored key metrics, and communicated results and trends to leadership.
- Built and maintained strong client and customer relationships through product knowledge, responsive communication, and solutions-focused service.
- Collaborated cross-functionally with internal teams to resolve customer issues, streamline processes, and support organizational goals.
- Demonstrated strong organizational, administrative, and time-management skills while managing competing priorities in a fast-paced business environment.
- Recognized for initiative, leadership, collaboration, and ability to identify opportunities to improve team performance and operational efficiency.
Senior Recruiter (Remote)
4 Years 7 Months- Managed full-cycle recruiting for 15 + monthly openings across Administrative, Project Management, and Manufacturing functions, supporting both corporate and operational staffing needs.
- Partnered with hiring managers to understand workforce requirements, develop candidate profiles, and align recruiting strategies with business and departmental objectives.
- Sourced and screened candidates through job boards, social media, professional networks, and talent pipelines to identify qualified talent across diverse skill sets and experience levels.
- Recruited for roles ranging from administrative and support positions to Project Managers and manufacturing/production professionals, adapting sourcing and screening strategies to each role.
- Managed candidate pipelines within the ATS, ensuring accurate documentation, timely status updates, and consistent tracking throughout the recruitment lifecycle.
- Coordinated interviews, candidate communications, and hiring activities while maintaining a positive and professional candidate experience.
- Provided hiring managers and stakeholders with regular pipeline updates, candidate feedback, and recruitment activity reports to support timely hiring decisions.
- Collaborated with hiring managers to evaluate candidate qualifications, technical skills, experience, and organizational fit against position requirements.
- Supported high-volume hiring initiatives while balancing competing priorities, maintaining recruiting timelines, and meeting staffing objectives.
Senior Fraud Analyst
2 Years 3 Months- Protected buyer and seller accounts by identifying and resolving fraudulent activity, preventing potential losses
- Managed account restrictions, payments, and escalations while verifying customer and business accounts, ensuring compliance and security
- Verified new accounts and supported onboarding to enhance platform engagement and user experience
- Verified new aProtected customer and business accounts by identifying, investigating, and resolving potentially fraudulent activity while following established policies and procedures.
- Managed complex account issues involving restrictions, payments, verification, and escalations, ensuring timely and accurate resolution.
- Maintained a 5/5 customer satisfaction rating while handling sensitive and high-complexity customer concerns with professionalism and sound judgment.
- Verified customer and business accounts by reviewing information and documentation to support account security, compliance, and data accuracy.
- Supported new-account onboarding by guiding customers through verification and account setup processes, helping increase platform adoption and engagement.
- Maintained accurate account records and documented case activity to ensure clear communication, proper follow-up, and adherence to internal processes.
- Analyzed customer account activity to identify potential issues, determine appropriate next steps, and resolve cases efficiently.
- Collaborated with internal teams on escalated account, payment, and security matters to ensure consistent processes and positive customer outcomes.ccounts and increased platform engagement through onboarding support
Online Setup Specialist / Customer Support
1 Year 6 Months- Provided high-volume technical support and customer service to enhance user experience, resolving a wide range of hardware, software, account, and connectivity issues in a fast-paced environment.
- Guided customers through device setup, account configuration, iCloud management, and troubleshooting to ensure successful adoption and effective use of technology.
- Diagnosed technical issues by assessing customer needs, identifying root causes, and providing clear, step-by-step solutions tailored to varying levels of technical knowledge.
- Maintained strong customer satisfaction through timely issue resolution, effective communication, and a customer-focused approach to complex support requests.
- Managed accurate data entry, account updates, follow-ups, and account audits while maintaining attention to detail and data integrity.
- Documented customer interactions, troubleshooting steps, and resolutions to support accurate records, effective follow-up, and consistent service delivery.
- Managed multiple customer inquiries and competing priorities while meeting service expectations and maintaining professionalism in a high-volume environment.
- Escalated complex technical and account issues appropriately while maintaining ownership of the customer experience through resolution.
Medicaid Claims Adjuster
4 Years 5 Months- Processed and adjusted 30–40 claims daily with a high level of accuracy while meeting productivity, quality, and turnaround-time expectations.
- Reviewed claim documentation, verified data, and evaluated information for completeness, accuracy, and compliance with company policies and established procedures.
- Researched claim details and assessed supporting documentation to identify discrepancies, determine appropriate resolutions, and ensure accurate claim outcomes.
- Negotiated claim resolutions with customers, providers, and relevant stakeholders while maintaining professionalism and supporting timely outcomes.
- Managed multiple claims and competing priorities in a high-volume environment while maintaining attention to detail and data integrity.
- Maintained accurate records and documentation throughout the claims process to support compliance, reporting, and effective case management.
Education
Certificate - Real Estate
High School Diploma
Certification - Esthetics
Skills
Full-Cycle Recruiting & Talent Acquisition
High-Volume & Multi-Region Recruiting
Candidate Sourcing & Pipeline Development
Candidate Screening & Qualification
Interview Coordination & Onboarding
Hiring Manager & Stakeholder Partnership
Workforce Planning & Staffing Strategy
Recruiting Metrics & Pipeline Analytics
ATS & Recruiting Systems Management
Performance Metrics & KPI Management
Candidate Assessment
Account management
Customer Service & Relationship Management
Issue Resolution & Escalation Management
Documentation & Administrative Support
Administrative assistance
Accomplishments
Consistently exceeded sales and performance KPIs, earning recognition as a top performer and promotion to Team Lead within six months. Demonstrated strong leadership, customer service, and sales performance while taking on increased responsibility for coaching peers, supporting team goals, and driving overall performance.
Promoted to Senior Recruiter and Credentialing Coordinator within one year based on strong recruiting performance, operational excellence, and ability to manage complex hiring and credentialing processes. Recognized for consistently meeting hiring goals, maintaining compliance standards, and effectively supporting high-volume staffing needs.
Languages
English
Native or Bilingual
Timeline
Recruiter
Swipejobs
01.2026 - CurrentRead More
Leading Sales Associate | Team Lead
Asurion
01.2024 - 02.2026Read More
Senior Recruiter (Remote)
Direct2Hire Staffing
05.2019 - 12.2023Read More
Senior Fraud Analyst
eBay
01.2018 - 04.2020Read More
Online Setup Specialist / Customer Support
Apple Inc.
07.2016 - 01.2018Read More
Medicaid Claims Adjuster
IEnergizer
03.2011 - 08.2015Read More
Ann Webb Skin Institute
Certification from Esthetics
Read More
Houston Community College
Certificate from Real Estate
Read More
Central High School
High School Diploma
Read More