Jaye Mack
Buffalo,NY
Overview
8
8
years of professional experience
Work History
Assistant Manager
Joe’s Kwik Mart
06.2022 - Current
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service excellence and operational efficiency.
- Managed inventory levels, coordinating with suppliers to optimize stock availability.
- Implemented new scheduling system, improving employee workflow and coverage.
Remote Custom Service Specialist
Forgfit
10.2024 - 2025
- Respond to customer inquiries via phone, email, and chat with professionalism and care
• Help customers with orders, shipping questions, product details, and troubleshooting
• Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
• Keep accurate records of customer interactions using CRM
• Proactively follow up on customer needs and ensure satisfaction
• Maintain up-to-date knowledge of ForgeFit's product lines and service policies
Retail and merchandise
Six Flags, Inc.
07.2018 - 08.2019
- I was able to work with others and able assist any customers that had any problems in the gift shop.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
Kenmore East Senior High School
Buffalo, NY06.2022
Skills
- Supported remote customer support for clients
- Backed assistant manager duties with daily operational tasks
- Managed cashiering responsibilities accurately
- Packed and prepared orders for shipment
- Helped with food service tasks
- Kept merchandising displays organized and stocked
- Worked effectively with coworkers for 2 years
- Used strong communication skills to assist customers
Timeline
Remote Custom Service Specialist
Forgfit
10.2024 - 2025
Assistant Manager
Joe’s Kwik Mart
06.2022 - Current
Retail and merchandise
Six Flags, Inc.
07.2018 - 08.2019
High School Diploma -
Kenmore East Senior High School