Jayemariyah Guzman
Sylvania,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Kroger Associate
Krogers Grocery Store
Sylvania, OH
09.2021 - Current
- Verified credit card charges against purchase receipts for accuracy.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Processed shipments received from vendors according to established protocols.
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
- Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Assisted customers with selecting items and answering questions about products.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Performed cash register functions accurately and efficiently.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Processed payments using point-of-sale systems.
- Organized backroom areas to maintain a clean and organized work environment.
- Participated in weekly team meetings to discuss sales goals and strategies.
- Handled incoming calls from customers regarding orders or other inquiries.
- Researched information related to merchandise availability or pricing.
- Maintained an up-to-date knowledge of store promotions, specials, events..
- Ensured compliance with company safety regulations at all times while on the job.
- Built relationships with customers by providing friendly customer service.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
- Bagged or packaged purchases and wrapped gifts.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Described merchandise and explained use, operation and care.
- Ticketed, arranged and displayed merchandise to promote sales.
- Prepared merchandise for purchase or rental.
- Processed payments and issued receipts for purchases of goods and services.
- Provided technical support to customers regarding software applications and hardware setup.
- Performed troubleshooting steps to determine causes of customer problems.
- Researched customer complaints using available resources.
- Answered incoming calls from customers seeking assistance or information about products or services offered by the company.
Education
High School Diploma -
Sylvania Southview High School
Sylvania, OH06-2023
Skills
- Management Support
- Preparing reports
- Workplace Safety
- Cash Handling
- Merchandising
- Customer service
- Data Entry
Timeline
Kroger Associate
Krogers Grocery Store
09.2021 - Current
High School Diploma -
Sylvania Southview High School