Jayford Eduarte
Honolulu
Summary
Focused loss prevention officer coordinates effectively with professional and other security personnel to reduce losses. Highly familiar with signs and behaviors indicating attempted theft. Skilled in providing measured responses to developing situations.
Vigilant Loss Prevention Officer known for high productivity and efficiency in task completion. Possess specialized skills in surveillance, risk assessment, and incident reporting. Excel in communication, problem-solving, and teamwork, ensuring seamless operations and safety protocols adherence.
Adaptable professional skilled in investigation and loss prevention demonstrated over several years of industry experience. Advanced knowledge of criminal and civil law with history of building and maintaining productive partnerships with law enforcement specialists.
Resourceful professional in retail security management, known for high productivity and efficient task completion. Possess expertise in surveillance techniques, incident reporting, and team leadership. Excel in critical thinking, problem-solving, and communication, ensuring smooth operation and safety in retail environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Loss Prevention Officer
Hilton Waikiki Beach Resort & Spa
Honolulu
06.2025 - Current
- Monitored surveillance systems for suspicious activities and incidents.
- Conducted routine safety inspections throughout the resort premises.
- Assisted in implementing loss prevention policies and procedures.
- Analyzed video surveillance footage, identifying potential criminal activity to support loss prevention efforts.
- Investigated incidents of theft by identifying suspects, gathering evidence, and preparing detailed reports.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Coordinated with local law enforcement during investigations.
- Prepared security reports to document and log theft, accidents and safety violations.
- Identified and reported security threats, reducing unsafe conditions or hazards.
- Monitored and inspected store entrances, exits, and checkout areas to detect shoplifting or other suspicious activities.
- Responded to alarms, emergency situations, and safety concerns in a timely manner.
- Escorted undesirable persons off property to minimize security violations.
- Engaged with guests to promote a safe and secure environment.
- Patrolled perimeter of property to observe and identify potential security risks and undesirable conditions
- Investigated complaints and concerns to remedy unsafe situations.
- Conducted internal investigations into employee theft or policy violations, uncovering critical information to protect company assets.
- Performed regular security audits to ensure policies are being followed correctly.
- Maintained a safe and secure environment for customers and employees.
- Responded to emergencies to mitigate safety hazards, fires and threats to life or property.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
- Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions, and disposition.
- Implemented both individual and group training for executive and loss prevention personnel.
- Used computers and software to generate concise reporting.
- Responded to crowd control situations to maintain safe environment.
- Managed physical security systems, including alarm systems and locks.
- Investigated incidents of theft by identifying suspects, gathering evidence, and preparing detailed reports.
- Developed relationships with local law enforcement agencies to facilitate information sharing regarding criminal activity.
- Maintained a safe and secure environment for customers and employees.
- Managed physical security systems, including alarm systems and locks.
Concierge/Security Officer
Hawaiiana Management Company
Honolulu
08.2023 - 06.2025
- Greeted guests warmly and provided personalized assistance during their stay.
- Coordinated transportation services for guests, ensuring timely arrivals and departures.
- Managed guest inquiries and resolved issues efficiently to enhance satisfaction.
- Assisted with event planning, arranging logistics for conferences and gatherings.
- Monitored lobby area to ensure cleanliness and a welcoming atmosphere for visitors.
- Handled mail and package deliveries, keeping items secure.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Maintained guest privacy and building reputation by keeping information confidential.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
- Kept updated records of guest feedback forms in order to measure service quality over time.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Managed guest check-ins and check-outs, ensuring a seamless experience.
- Prepared daily reports on guest requests and concierge activities.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Role Player
Katmai Government Services
Honolulu
06.2016 - 05.2025
- Portrayed diverse characters in various training scenarios for military personnel.
- Collaborated with trainers to enhance role-playing exercises and simulations.
- Adapted performances based on specific training objectives and participant needs.
- Assisted in developing training materials and scripts for effective role play.
- Engaged with teams to refine scenarios, ensuring relevance and realism.
- Worked closely with course instructors throughout training sessions in order to ensure successful outcomes.
- Evaluated participant responses objectively based upon predetermined criteria established by program managers.
- Conducted debriefing sessions following completion of each exercise to review performance and provide feedback.
- Performed improvisational acting techniques to portray characters with an emphasis on realism.
- Received extensive instruction in proper safety protocols prior to entering simulated environments.
- Continually assessed risk factors associated with different scenarios while ensuring safety remained top priority at all times.
- Adapted quickly to changing conditions within the simulation environment as necessary.
- Maintained up-to-date knowledge of current trends in the industry through continuing education courses.
- Coached trainees on how to interact with role players during live training exercises.
- Created detailed backstories for each role-play character, incorporating personal histories and motivations into the scenario.
- Utilized appropriate props and equipment such as weapons, vehicles, when required.
Education
Gary Job Corps
San Marcos, TXHillcrest High School
Antipolo , PhilippinesSkills
- Surveillance monitoring
- Incident reporting
- Loss prevention policy
- Internal investigations
- Crisis management
- Customer relationship management
- Conflict resolution
- Team collaboration
- Effective communication
- Problem solving
- Data analysis
- Security systems
- Personnel surveillance
- Law enforcement collaboration
- First aid training
- Evidence collection
- Theft detection
- Surveillance techniques
- Patrol procedures
- Policy development
- CCTV monitoring
- Access control
- Interviewing techniques
- Time management
- Crisis situations
- Team leadership
Timeline
Loss Prevention Officer
Hilton Waikiki Beach Resort & Spa
06.2025 - Current
Concierge/Security Officer
Hawaiiana Management Company
08.2023 - 06.2025
Role Player
Katmai Government Services
06.2016 - 05.2025
Gary Job Corps
Hillcrest High School