Jayla August

• Supervised team operations, ensuring high-quality customer service standards.
• Trained new staff in operational procedures and product knowledge.
• Managed inventory levels, optimizing stock rotation and minimizing waste.
• Implemented efficiency improvements in daily workflow processes.
• Resolved customer complaints promptly, enhancing overall satisfaction rates.
• Collaborated with management on promotional strategies to increase sales revenue.
• Completed cash and credit card transactions accurately using POS software.

Hired as a part of the government summer hire program

• Assisted in organizing events and activities, enhancing community engagement within youth programs.
• Maintained accurate records of participant attendance and program supplies inventory.
• Fostered culture of hospitality, making guests feel valued and welcome upon arrival.
• Input data into spreadsheets and databases.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Informed and supported business leaders through consistent communication and administrative support duties.