Jayla Bennett
Webster ,TX
Summary
Motivated and dependable professional seeking a full-time position with flexible hours in a positive work environment. Passionate about continuing a career in the medical field and helping others. Strong background in customer service, communication, teamwork, and fast-paced environments. Known for reliability, time management, and providing excellent support to customers and team members.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Walmart
League City, TX
01.2025 - Current
- Assisted customers in selecting products based on preferences and needs.
- Managed online orders, ensuring accuracy and timely fulfillment.
- Communicated with team members to coordinate inventory availability and delivery schedules.
- Implemented best practices for product selection to enhance customer satisfaction.
- Adapted quickly to new systems for processing online transactions efficiently.
- Resolved customer inquiries regarding product details and order status professionally.
- Trained new team members on operational procedures and customer service standards.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
To-Go Specialist
Olive Garden Restaurant
Baytown, TX
08.2024 - 12.2024
- Streamlined preparation and packaging of to-go orders for prompt customer pickup.
- Facilitated clear communication of order details with kitchen staff to ensure precision in food preparation.
- Facilitated customer menu selection to elevate overall dining experience.
- Oversaw cleanliness and organization of to-go station and workspace.
- Facilitated training for new team members on packaging procedures and customer service standards.
- Optimized workflow processes to enhance efficiency in order preparation.
- Oversaw inventory management for to-go supplies, ensuring optimal availability during peak hours.
- Addressed customer inquiries and concerns promptly to enhance satisfaction and loyalty.
- Navigated high-stress situations to resolve customer concerns with professionalism and efficiency.
- Managed to-go order phone calls, effectively communicating menu options and delivery time estimates.
- Managed cash register operations, processing cash, debit, and credit card transactions efficiently.
- Facilitated collaboration with kitchen staff to ensure prompt fulfillment of to-go orders.
- Managed cash transactions with precision, ensuring accountability for daily sales receipts.
- Facilitated training for new team members on procedures for managing to-go orders, ensuring service quality consistency.
- Embraced and mastered new technology platforms for seamless online ordering and delivery service integration.
- Guaranteed order precision by meticulously reviewing each item prior to customer handoff.
- Organized items in containers and bags, ensuring proper segregation by temperature and optimizing loading order for enhanced stability during transportation.
- Oversaw cleanliness and organization of pickup area to enhance customer satisfaction.
- Facilitated effective communication between front-of-house staff and kitchen team to enhance team collaboration.
Crew Member
Sonic
Baytown, TX
04.2022 - 08.2024
- Delivered exceptional customer service during peak periods to elevate guest satisfaction.
- Executed point-of-sale system operations to ensure accurate order processing and payment transactions.
- Ensured cleanliness and organization of workstations to uphold health standards.
- Facilitated collaboration among team members to ensure efficient food preparation and service delivery.
- Adjusted swiftly to evolving menu items and promotional offers, ensuring precise communication with customers.
- Facilitated training sessions for new crew members on operational procedures and customer service techniques.
Education
High School Diploma -
Goose Creek Memorial High School
Baytown, TXSkills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Hospitality and accommodation
- Customer service
- Flexible schedule
- Teamwork and collaboration
- Time management
- Multitasking
- Reliability
- Professionalism
Certification
• CPR Certified
• Computer Certification
• Currently obtaining:
• CNA (Certified Nursing Assistant)
• BLS (Basic Life Support)
• TWIC Card
Timeline
Online Personal Shopper
Walmart
01.2025 - Current
To-Go Specialist
Olive Garden Restaurant
08.2024 - 12.2024
Crew Member
Sonic
04.2022 - 08.2024
High School Diploma -
Goose Creek Memorial High School