Jayla Brinker
Tupelo,MS
Summary
Experienced and dependable worker with a proven track record of efficiently completing tasks in various settings. Also, a diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. I am accurate in documenting customer concerns and dedicated to maintaining a deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. I am a very dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. I am ready to contribute to a dynamic team and make a positive impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sr Cust Svc Rep, CRC
Liberty Mutual Insurance
Remote
05.2022 - 08.2024
- I am a licensed Property and Casualty agent who helps, assists, and advises customers with their personal line insurance.
- I handled roughly 40-50 calls daily, providing and advising customers on the coverage they have and need.
- I communicated with other third parties to verify coverage and ultimately advise customers on appropriate coverage to insure their valuable assets.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
- Recognized by management for providing exceptional customer service.
Barista
Starbucks
Tupelo, MS
06.2018 - 05.2022
- At Starbucks, I facilitated drinks to customers while providing great customer service and keeping a clean work environment
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- I followed safety procedures while operating machinery such as grinders and espresso machines.
- Monitored inventory levels of supplies and restocked when necessary. Stocked shelves with ingredients needed to make coffee drinks.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Education
Bachelor - Kinesiology
The University of Mississippi
Oxford, MS05.2021
Associates - Pre-Health/ General Studies
Itawamba Community College
Fulton, MS05.2018
Skills
- Computer Literacy
- Critical Thinking
- Time management
- Adaptability
- Active Listening
- Telephone reception
- Performance Improvement
- Cross-Functional Team Development
- Business growth and retention
- Performance Tracking
- Revenue Generation
Languages
English
Certification
- Property & Casualty
References
References available upon request.
Timeline
Sr Cust Svc Rep, CRC
Liberty Mutual Insurance
05.2022 - 08.2024
Barista
Starbucks
06.2018 - 05.2022
Bachelor - Kinesiology
The University of Mississippi
Associates - Pre-Health/ General Studies
Itawamba Community College