Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Jayla Brinker

Tupelo,MS

Summary

Experienced and dependable worker with a proven track record of efficiently completing tasks in various settings. Also, a diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. I am accurate in documenting customer concerns and dedicated to maintaining a deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. I am a very dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. I am ready to contribute to a dynamic team and make a positive impact.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sr Cust Svc Rep, CRC

Liberty Mutual Insurance
Remote
05.2022 - 08.2024
  • I am a licensed Property and Casualty agent who helps, assists, and advises customers with their personal line insurance.
  • I handled roughly 40-50 calls daily, providing and advising customers on the coverage they have and need.
  • I communicated with other third parties to verify coverage and ultimately advise customers on appropriate coverage to insure their valuable assets.
  • Maintained updated knowledge through continuing education and advanced training.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Recognized by management for providing exceptional customer service.

Barista

Starbucks
Tupelo, MS
06.2018 - 05.2022
  • At Starbucks, I facilitated drinks to customers while providing great customer service and keeping a clean work environment
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • I followed safety procedures while operating machinery such as grinders and espresso machines.
  • Monitored inventory levels of supplies and restocked when necessary. Stocked shelves with ingredients needed to make coffee drinks.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.

Education

Bachelor - Kinesiology

The University of Mississippi
Oxford, MS
05.2021

Associates - Pre-Health/ General Studies

Itawamba Community College
Fulton, MS
05.2018

Skills

  • Computer Literacy
  • Critical Thinking
  • Time management
  • Adaptability
  • Active Listening
  • Telephone reception
  • Performance Improvement
  • Cross-Functional Team Development
  • Business growth and retention
  • Performance Tracking
  • Revenue Generation

Languages

English

Certification

  • Property & Casualty

References

References available upon request.

Timeline

Sr Cust Svc Rep, CRC

Liberty Mutual Insurance
05.2022 - 08.2024

Barista

Starbucks
06.2018 - 05.2022

Bachelor - Kinesiology

The University of Mississippi

Associates - Pre-Health/ General Studies

Itawamba Community College
Jayla Brinker