JAYLA CEASER
Summary
Patient Care Coordinator with healthcare administrative experience supporting geriatric populations through appointment scheduling, medical records management, and EMR documentation. Proven expertise in care coordination, prioritization, and telephone-based patient communication across vascular care and home health settings. Holds Bachelor of Science in Health Administration with strong proficiency in Microsoft Excel, PowerPoint, and interdisciplinary collaboration essential for panel management and quality improvement initiatives.
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
3
3
years of post-secondary education
9
9
years of professional experience
Work History
Operations Manager
Vascular and Vein Institute
08.2023 - Current
- Coordinated patient scheduling and registration, ensuring accurate electronic medical records management
- Oversaw daily operations to ensure efficient patient flow and care delivery.
- Implemented process improvements to enhance service quality and efficiency.
- Developed standard operating procedures for administrative tasks and protocols.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed staffing needs through recruitment, selection, onboarding, and training.
Scheduling Coordinator
Elite Home Health
04.2022 - 08.2023
- Coordinated daily patient schedules ensuring timely provider coverage and care continuity
- Adjusted appointment workflows to prioritize urgent patient needs and accommodate availability changes
- Supported recruitment efforts through candidate screening and interview coordination activities
- Collaborated with medical staff to ensure timely service delivery and resource allocation.
- Assisted in resolving scheduling conflicts and optimizing staff schedules efficiently.
- Conducted training sessions for new team members on best practices and protocols. on scheduling protocols and system usage effectively.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
Dialysis Technician
Davita
07.2022 - 07.2022
- Educated patients on dialysis procedures and care to promote understanding.
- Ensured cleanliness of the treatment area to adhere to health standards.
- Trained new technicians on operational procedures and patient care techniques.
- Performed daily maintenance on dialysis machines, such as cleaning and sterilization.
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
- Ensured all safety protocols were followed while performing duties in the dialysis unit.
- Provided emotional support for patients dealing with chronic illness or end-stage renal disease.
- Prioritized urgent patient needs to deliver quality care and enhance patient satisfaction
- Operated medical equipment with precision and documented procedures in EMR to ensure compliance and accuracy
Administrative Assistant- Certified Nursing Assistant
Willowbend
01.2018 - 06.2021
- Maintained accurate medical records and documentation, ensuring compliance with healthcare regulations
- Monitored patient conditions and escalated concerns to clinical staff, facilitating timely interventions
- Facilitated efficient office operations by managing and replenishing office supplies. and maintained inventory levels efficiently.
- Handled phone inquiries to ensure effective communication and support for clients. and emails to provide information, resulting in effective business correspondence.
- Provided emotional support to patients and families during challenging times.
- Arranged documents systematically to enhance accessibility and retrieval for team members., developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Provided assistance to patients in daily tasks to promote independence and well-being. with daily living activities and personal hygiene routines.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ 10.2023 - 07.2026
High School -
West Memphis High School
West Memphis, ARSkills
- Budget Management
- Resource Allocation
- Stakeholder Engagement
- Multitasking Operations
- Process Documentation
- Time management
- Microsoft Excel
- Microsoft PowerPoint
- Coordinating
- Decision Making
- Critical Thinking
- Organizational Skills
- Computer Literacy
- Detail Oriented
- Customer Service
- Interpersonal Communication
- Professionalism
- Electronic medical records
Timeline
Bachelor of Science - Health Administration
University of Phoenix
10.2023 - 07.2026
Operations Manager
Vascular and Vein Institute
08.2023 - Current
Dialysis Technician
Davita
07.2022 - 07.2022
Scheduling Coordinator
Elite Home Health
04.2022 - 08.2023
Administrative Assistant- Certified Nursing Assistant
Willowbend
01.2018 - 06.2021
High School -
West Memphis High School