Hi, I’m
Jayla Davis
Jacksonville
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Adaptable with excellent communication and problem-solving skills.
Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
5
years of professional experience
Work History
Its Fashion
Sales Associate
02.2020 - 12.2020
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Amazon
Packer Associate
01.2021 - 12.2021
Job overview
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly and properly wrapped and boxed light and heavy items, maintaining uniformity to meet fulfillment targets.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Home Depot
Associate Cashier
02.2021 - 05.2022
Job overview
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers by answering questions and fulfilling requests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- left due to new location.
Walmart
Personal Shopper
12.2023 - 10.2024
Job overview
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Walmart
Customer Service Writer
10.2024 - 03.2025
Job overview
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Managed high call volume, ensuring timely responses to customer concerns and maintaining a professional demeanor.
- Utilized CRM software effectively, managing customer data accurately and streamlining communication efforts.
- Streamlined processes with organizational skills, optimizing workflow efficiency in the customer service department.
Education
Jean Ribault High SchoolJacksonville, FL
High School Diploma
07.2020
Skills
- Prioritizing tasks effectively
- Clear verbal communication
- Etiquette in telephone interactions
- Fostering positive interactions with customers
- Responding to customer questions promptly
- Efficient appointment scheduling practices
- Strong problem-solving skills
- effective time management strategies
- detail-oriented mindset
- efficient multitasking skills
- grace under pressure
- dependable reliability
- effective computer skills
- effective organizational capabilities
Timeline
Customer Service Writer
Walmart
10.2024 - 03.2025
Personal Shopper
Walmart
12.2023 - 10.2024
Associate Cashier
Home Depot
02.2021 - 05.2022
Packer Associate
Amazon
01.2021 - 12.2021
Sales Associate
Its Fashion
02.2020 - 12.2020
Jean Ribault High School
High School Diploma
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