Summary
Overview
Work History
Education
Skills
Timeline
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Jayla Foster

Orlando,FL

Summary

Client support professional with 7+ years of experience fostering strong business relationships and resolving challenges efficiently. Skilled communicator focused on delivering practical solutions that enhance client satisfaction and drive business success. Committed to thriving in fast-paced environments while supporting organizational growth.

Overview

7
7
years of professional experience

Work History

Accounts Specialist

JPMorgan Chase
10.2023 - Current
  • Thrive in a fast-paced environment by efficiently utilizing multiple systems and tools to support client needs and resolve inquiries.
  • Guide clients in understanding and using digital banking solutions to manage their accounts and financial activities more effectively.
  • Assist customers with credit limit adjustments, billing concerns, and repayment solutions, ensuring fair and timely resolutions.
  • Deliver exceptional service in a metrics-driven setting, consistently meeting performance and customer satisfaction goals.
  • Own each customer interaction with professionalism and empathy, ensuring a personalized and respectful experience.
  • Collaborate with team members while also excelling independently to meet service and compliance standards.
  • Follow all regulatory guidelines and internal procedures to ensure accuracy, compliance, and data integrity.

Case Consultant

Morgan & Morgan Law Firm
09.2022 - 11.2023
  • Collected and assessed detailed client information to support accurate case evaluation and informed decision-making in a high-volume setting.
  • Ensured regulatory compliance by tracking and adapting to changes in policies, procedures, and legal standards impacting operations.
  • Maintained proactive and empathetic communication with clients, ensuring transparency and a high level of client satisfaction.
  • Managed and scheduled appointments efficiently, aligning client needs with team availability to enhance productivity and workflow.
  • Evaluated client inquiries with attention to detail and discretion, identifying appropriate solutions and guiding them through next steps with professionalism.

Client Support Specialist

Automatic Data Processing, ADP
06.2020 - 05.2022
  • Processed payroll, including overtime payments, wage garnishments, and payroll deductions, ensuring accuracy and compliance.
  • Prepared and issued manual payroll checks and completed quarter-end and year-end payroll reports.
  • Verified and submitted employee timekeeping data to ensure timely and accurate payroll processing.
  • Uploaded and maintained time records in payroll systems, making necessary adjustments to support smooth processing.
  • Calculated overtime, vacation, and sick leave hours to ensure precise payroll data entry and reporting.

Customer Service Representative

Alorica, US Bank
02.2018 - 06.2020
  • Provided exceptional customer service by greeting clients and addressing inquiries in a courteous and efficient manner.
  • Assisted customers in safeguarding their accounts by detecting and responding to suspicious activity, fraud, theft, or identity theft concerns.
  • Answered questions regarding account balances, transaction history, service fees, and general banking procedures.
  • Guided customers through bank systems to complete transactions, update account information, and open or close accounts.

Education

Associate of Arts - Business Administration

Valencia College
Orlando, FL
08-2025

Skills

  • Accurate data analysis
  • Regulatory Compliance
  • Conflict Resolution & Problem-Solving
  • Data Entry & Record Accuracy
  • Time Management & Prioritization
  • Confidential Information Handling
  • System Navigation & Process Coordination
  • Attention to Detail

Timeline

Accounts Specialist

JPMorgan Chase
10.2023 - Current

Case Consultant

Morgan & Morgan Law Firm
09.2022 - 11.2023

Client Support Specialist

Automatic Data Processing, ADP
06.2020 - 05.2022

Customer Service Representative

Alorica, US Bank
02.2018 - 06.2020

Associate of Arts - Business Administration

Valencia College

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