Jayla Hopkins
Gastonia,NC
Summary
Driven team member with over 2 years of experience at McDonald’s, recognized for increasing customer satisfaction scores by 25% through exceptional service and efficient operations. Successfully implemented a referral program that boosted employee recruitment by 30%, enhancing team strength and productivity. Skilled in training and mentoring new staff, reducing onboarding time by 20%.
Overview
2
2
years of professional experience
Work History
Crew Trainer
McDonald's
Gastonia, NC
05.2022 - Current
- Business process management
- Organizational development
- Set positive example for team members by providing high-quality, efficient service.
- Executive communication
Counselor
Salvation Army
Denton, NC
06.2024 - 07.2024
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Organizational development
Education
High School Diploma -
Ashbrook High School
Gastonia, NC2024
Skills
Adobe Photoshop
ServSafe
Competitive Intelligence
Schedule management
Timeline
Counselor
Salvation Army
06.2024 - 07.2024
Crew Trainer
McDonald's
05.2022 - Current
High School Diploma -
Ashbrook High School