Jayla Johnson
Okinawa,Japan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Post Office Clerk
United States Navy
06.2023 - 08.2023
- Improved customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Reduced wait times for customers by consistently maintaining a well-organized work area.
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Contributed to a positive work environment with proactive teamwork and open communication channels.
- Expedited parcel retrieval for customers using an organized storage system for easy access.
- Prioritized time-sensitive materials such as express packages or overnight deliveries, guaranteeing on-time arrival at their destinations.
- Provided guidance on postage rates and shipping options to help customers make informed decisions about their mailing choices.
- Sorted mail according to size, shape and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Student Volunteer
Ryukyu Middle School
08.2022 - 05.2023
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Assisted program manager with planning and fundraising responsibilities.
- Completed clerical tasks such as filing, copying and distributing mail.
- Questioned customers to better understand needs and best solutions.
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Met with other volunteers and program leaders to discuss new service opportunities.
AVID Tutor
Ryukyu Middle School
08.2021 - 06.2022
- Assisted students with homework using curriculum and materials provided by program.
- Taught study skills and other methods for test preparation.
- Aided students with planning and preparation for class projects.
- Evaluated student binders, textbook notes and learning logs to understand learning goals.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
Education
No Degree - High School Education
Kadena High School
Okinawa, Japan06.2027
Skills
- Social Interaction
- Meeting Support
- Team Collaboration
- Office Organization
- Clerical Support
- Telephone Etiquette
- Visitor Screening
- Microsoft PowerPoint
- Google Slides
- Team Support
- Time Management
- Active Listening
- Package Processing Efficiency
- Workplace safety awareness
- Mail Sorting Proficiency
- Teamwork orientation
- Post office operations
- Handling and sorting mail
Accomplishments
Avid Peer Tutor
3.5 GPA (High Honors)
Timeline
Post Office Clerk
United States Navy
06.2023 - 08.2023
Student Volunteer
Ryukyu Middle School
08.2022 - 05.2023
AVID Tutor
Ryukyu Middle School
08.2021 - 06.2022
No Degree - High School Education
Kadena High School