Rachel Schoon
Henning,MN
Summary
Dynamic professional with extensive experience at USPS, excelling in customer service and operational efficiency. Proven skills in greenhouse maintenance and integrated pest management, enhancing plant health and growth. Recognized for adaptability and critical thinking, consistently improving customer satisfaction and streamlining processes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Post Office Clerk
USPS
02.2024 - Current
- Processed incoming and outgoing mail, ensuring accuracy and compliance with postal regulations.
- Operated various office equipment, including postage meters and sorting machines, to streamline operations.
- Managed cash transactions efficiently, maintaining accurate records of sales and expenditures.
- Trained new clerks on operational procedures, promoting adherence to safety and efficiency standards.
- Resolved customer inquiries effectively, contributing to improved satisfaction rates within the post office environment.
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Reduced wait times for customers by consistently maintaining a well-organized work area.
- Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Provided guidance on postage rates and shipping options to help customers make informed decisions about their mailing choices.
- Improved customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Maximized efficiency by cross-training in multiple post office roles and responsibilities.
- Expedited parcel retrieval for customers using an organized storage system for easy access.
- Ensured seamless operations during staff absences by providing coverage as needed across various roles.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Utilized customer service skills to provide exceptional service for repeat clientele.
Greenhouse Technician
Jean's the Right Plant Place
05.2023 - 10.2023
- Monitored greenhouse environment to ensure optimal growing conditions for plants.
- Assisted in planting, watering, and fertilizing various plant species.
- Operated and maintained greenhouse equipment to support daily operations.
- Implemented pest management strategies to protect plant health and growth.
- Assisted customers with finding requested plants and flowers.
Greenhouse Work Study/Intern
Central Lakes College
01.2022 - 05.2023
- Monitored greenhouse environment to ensure optimal growing conditions for plants.
- Assisted in planting, watering, and fertilizing various plant species.
- Transferred various plant species from seedling trays to marketable pots and packs.
- Operated and maintained greenhouse equipment to support daily operations.
- Implemented pest management strategies to protect plant health and growth.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Certificate - Sustainable Local Food
Central Lakes College
Brainerd, MN05.2023
Diploma - Sustainable Greenhouse Production
Central Lakes College
Brainerd, MN05.2023
Associate of Applied Science - Horticulture
Central Lakes College
Brainerd, MN05.2023
High School Diploma -
Falls High School
International Falls, MN06.2021
Skills
- Greenhouse maintenance
- Integrated pest management
- Pruning techniques
- Crop production
- Seed germination
- Ornamental plant care
- Weed control
- Floriculture practices
- Growth monitoring
- Horticultural tools
- Herbaceous plants
- Plant propagation
- Customer service
- Sales experience
- Soil preparation
- Watering plants
- Plant labeling
- Handling shipments
- Teamwork and collaboration
- Customer assistance
- Reliability
- Critical thinking
- Adaptability and flexibility
Timeline
Post Office Clerk
USPS
02.2024 - Current
Greenhouse Technician
Jean's the Right Plant Place
05.2023 - 10.2023
Greenhouse Work Study/Intern
Central Lakes College
01.2022 - 05.2023
Certificate - Sustainable Local Food
Central Lakes College
Diploma - Sustainable Greenhouse Production
Central Lakes College
Associate of Applied Science - Horticulture
Central Lakes College
High School Diploma -
Falls High School