Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jayla Johnson

Milwaukee

Summary

Dynamic retail professional with a proven track record at Kohl's, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Adaptable and reliable, consistently contributing to a positive shopping experience while managing transactions accurately. Committed to fostering a welcoming environment for all customers.


Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Kohl's
05.2023 - 06.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.

Restaurant Team Member

Panera Bread
09.2022 - 06.2023
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.

Team Member

Chic-Fil-A
08.2020 - 09.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Education

Riverside University Highschool
1615 E Locust St, Milwaukee, WI 53211

Bachelor of Science - Nursing

University of Wisconsin-Milwaukee
2200 East Kenwood Boulevard, Milwaukee, WI 53211
05-2028

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Cash handling
  • Customer engagement
  • Retail sales
  • Flexible schedule
  • Cash register operation
  • Adaptable and flexible
  • Reliability and punctuality

Timeline

Retail Sales Associate

Kohl's
05.2023 - 06.2024

Restaurant Team Member

Panera Bread
09.2022 - 06.2023

Team Member

Chic-Fil-A
08.2020 - 09.2022

Riverside University Highschool

Bachelor of Science - Nursing

University of Wisconsin-Milwaukee

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