Jayla Johnson
Houston,TX
Summary
Detail-oriented professional with experience in customer service and animal care. Frequently praised as hardworking by peers. I can be relied upon to help your company achieve its goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Animal Cash Wash Technician
Houston Methodist
Houston, TX
06.2025 - Current
- Operate and maintain tunnel and rack washers, bulk autoclaves, bedding dispensers, Hydropac machines, and water bottle filling equipment to ensure proper sanitation of animal housing materials.
- Support daily operations by preparing PPE and feed, performing minor equipment repairs, and maintaining cleanliness in ancillary vivarium areas.
- Collaborate with Animal Care Supervisors to troubleshoot equipment issues and uphold facility safety standards.
- Promote a team-oriented work environment through effective communication and mutual support.
- Monitor and prioritize processing of cages and equipment to meet cage-changing schedules and maintain operational flow.
- Ensure compliance with IACUC, AAALAC, USDA, and occupational health and safety standards.
- Practice cost control by efficiently managing supplies and minimizing waste.
- Contribute to continuous improvement by proposing new ideas and staying current on industry regulations and best practices.
Animal Care Attendant
Baylor College of Medicine
Houston, TX
06.2023 - 06.2025
- Ensured meticulous care and monitoring for lab mice, adhering to established protocols.
- Managed preparation and distribution of diets and bedding, maintaining a sanitary environment.
- Conducted health checks, promptly reporting signs of illness to veterinary staff.
- Maintained detailed records of treatments and procedures, demonstrating attention to detail.
- Contributed to facility cleanliness, fostering a healthy living environment.
- Teamed with veterinary staff to ensure optimal health of laboratory animals.
- Aided in the development of non-stressful handling techniques for mice.
Customer Service Representative
Loanstar Title Loans
Houston, TX
07.2022 - 12.2022
- Provided in-depth knowledge on title loans, enhancing customer understanding and transparency.
- Successfully handled customer complaints, elevating overall satisfaction levels.
- Safeguarded sensitive customer data, adhering to strict privacy regulations.
- Maintained accurate records of customer financial status and collection efforts.
- Vigorously pursued overdue payments, strengthening the company's financial position.
- Enhanced customer trust by providing clear insights on title loans, leading to higher satisfaction.
- Maintained meticulous customer records, ensuring compliance and privacy, supporting data integrity.
- Initiated proactive follow-ups on late payments, contributing to improved financial stability.
- Resolved customer issues, elevating service quality and fostering a positive brand image.
Online Grocery Pickup
Walmart
Houston, TX
08.2021 - 05.2022
- Managed customer orders with precision, ensuring timely cancellations and addressing inventory issues.
- Spearheaded order fulfillment by accurately locating, preparing, and packaging merchandise.
- Implemented effective product substitutions, consulting with customers to maintain satisfaction.
- Conducted rigorous merchandise inspections, discarding damaged or outdated products to uphold safety standards.
- Optimized store layout by strategically stocking and rotating merchandise, enhancing aisle organization.
- Enhanced customer satisfaction by swiftly managing order changes and ensuring product quality.
- Optimized display setups for improved product visibility and sales, ensuring a pleasant shopping experience.
- Streamlined order fulfillment processes, reducing wait times and enhancing overall efficiency.
Education
High School Diploma - undefined
North Shore Senior High School
Houston, TX06.2021
Skills
- Efficient and detail-oriented
- Calm and professional under pressure
- Customer data confidentiality
- Customer service and assistance
- Sterilization and sanitation
- Health assessment and monitoring
- Self-motivated
- Laboratory animal care
- Sanitary environment maintenance
- Title loan knowledge
- Proactive follow-ups
- Financial records management
Certification
- Star Performer Award
- For outstanding performance in the support of Laboratory Animal Care.
- Received award on December 8, 2023.
Timeline
Animal Cash Wash Technician
Houston Methodist
06.2025 - Current
Animal Care Attendant
Baylor College of Medicine
06.2023 - 06.2025
Customer Service Representative
Loanstar Title Loans
07.2022 - 12.2022
Online Grocery Pickup
Walmart
08.2021 - 05.2022
High School Diploma - undefined
North Shore Senior High School