Jayla Jones-Crosslin
Jacksonville,AR
Summary
Dedicated professional with extensive experience in patient care and inmate supervision. Known for effective crisis intervention and maintaining compliance with safety protocols. Committed to fostering a collaborative environment that prioritizes safety and supports both staff and patients.
Overview
5
5
years of professional experience
Work History
Detention Deputy
Pulaski County Sheriff's Office
Little Rock, AR
01.2026 - Current
- Monitored inmate activity to ensure compliance with facility regulations and safety protocols.
- Conducted searches of inmates and property to prevent contraband entry into the facility.
- Assisted in emergency response situations, maintaining order and supporting medical personnel as needed.
- Documented incidents and prepared reports accurately for further review by supervisory staff.
- Enforced facility rules consistently, promoting a safe atmosphere for both inmates and staff members.
Account Representative II
Baptist Health Medical Center
Little Rock, AR
05.2023 - 01.2026
- Conducted regular follow-ups with clients to ensure timely resolution of billing and service-related concerns.
- Delivers superior customer service, attaining a 98% satisfaction rate.
- Executes comprehensive revenue cycle activities, enhancing cash flow by 15%m through strategic insurance payment collection and resolution of reimbursement issues.
- Analyzes accounts for efficient collection of outstanding AR, achieving a 20% reduction in average days in AR.
- Prevents unnecessary or incorrect write offs, conserving approximately $10,000 annually for the organization
Patient Care Aide
SYNERGY Homecare
Little Rock, AR
08.2021 - 05.2023
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance patient well-being.
- Maintained cleanliness and organization of patient environments for safety.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Patient Care Aide
Kindred At Home Home Health
Little Rock, AR
06.2021 - 08.2021
- Assisted patients with daily living activities to enhance comfort and well-being.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Provided companionship and emotional support to promote patient mental health.
- Maintained a clean and safe environment in compliance with health regulations.
Education
Bachelor of Science - Business Administration
University of Arkansas, Pine Bluff
Pine Bluff, AR07-2021
Skills
- Inmate supervision
- De-escalation techniques
- Crisis management
- Defensive tactics
- Emergency response
- Crisis intervention
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Teamwork and collaboration
- First aid administration
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Conflict resolution skills
- Decision-making
Timeline
Detention Deputy
Pulaski County Sheriff's Office
01.2026 - Current
Account Representative II
Baptist Health Medical Center
05.2023 - 01.2026
Patient Care Aide
SYNERGY Homecare
08.2021 - 05.2023
Patient Care Aide
Kindred At Home Home Health
06.2021 - 08.2021
Bachelor of Science - Business Administration
University of Arkansas, Pine Bluff