Jayla Jordan
Bellwood
Summary
Dynamic professional with a goal-oriented mindset and proven adaptability at Enova International. Excelled in consumer credit counseling and collections, achieving high performance metrics while fostering strong customer relationships. Skilled in conflict resolution and decision-making, effectively negotiating repayment plans to assist clients in financial recovery.
Overview
4
4
years of professional experience
Work History
CCCS Rep
Enova International
06.2022 - Current
- Supported colleagues by sharing expertise and best practices in consumer credit counseling, fostering a collaborative work environment.
- Managed caseload efficiently while maintaining high-quality service delivery standards, consistently meeting deadlines and performance metrics set by the organization.
- Assisted with legal complaints, validation of debt, and cease and desist requests.
- Worked with debt management companies to create realistic payment plans for customers in need of financial assistance to pay off their loans.
Collections Agent
Enova International
06.2021 - 06.2022
- Managed high-volume outbound calls to collect outstanding debts while maintaining customer relationships.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Education
Associate of Arts - Criminal Justice
Triton College
River Grove, IL12-2025
Skills
- Goal-oriented mindset
- Performance improvement
- Adaptability
- Reliability
- Conflict resolution
- Decision-making
- Multitasking
Languages
English
Native or Bilingual
Timeline
CCCS Rep
Enova International
06.2022 - Current
Collections Agent
Enova International
06.2021 - 06.2022
Associate of Arts - Criminal Justice
Triton College
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