Jayla Jordan- Righter
Wilmington,DE
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
5
5
years of professional experience
Work History
Transportation Administrator
UPS Mail Innovations
Swedesboro, New Jersey
11.2024 - 03.2026
- Addressed customer inquiries on shipping options and package tracking to enhance service experience.
- Facilitated processing of shipping documentation for international and domestic shipments to ensure compliance and efficiency.
- Collaborated with team members to optimize transportation routes and schedules.
- Utilized software systems for tracking shipments and managing logistics data.
- Recorded all incoming and outgoing shipments, maintaining documentation such as bills of lading, invoices, and packing lists for accurate logistics management.
Production Assistant
DLS Discovery
Wilmington, DE
08.2022 - 11.2024
- Supported daily production operations, contributing to workflow and operational efficiency.
- Communicated with team members to align on project goals and timelines.
- Organized digital media files for easy access and retrieval by the team.
- Performed errands to facilitate production team's daily tasks.
- Maintained records of daily production activities for tracking and reference.
Night Shift Supervisor
The Dog House
New Castle, DE
06.2021 - 08.2023
- Oversaw the night shift operations and ensured a safe working environment for all personnel.
- Supervised night operations, ensuring efficient workflow and delivery of quality service.
- Trained and mentored staff on best practices, enhancing safety compliance and operational readiness.
- Tracked inventory levels to ensure adequate supply availability.
- Resolved customer inquiries and complaints, maintaining high standards of professionalism and customer satisfaction.
- Resolved customer complaints in a timely manner within established guidelines.
Education
Associate of Applied Science - Human Services
Delaware State University
Dover, DE03-2026
Skills
- Logistics coordination
- Route optimization
- Data management
- Document processing
- Process improvement
- Problem resolution
- Decision-making
- Task prioritization
- Effective communication
- Customer service
- Customer relations
- Team collaboration
- Teamwork skills
- Critical thinking
- Conflict resolution
- Creative problem solving
Timeline
Transportation Administrator
UPS Mail Innovations
11.2024 - 03.2026
Production Assistant
DLS Discovery
08.2022 - 11.2024
Night Shift Supervisor
The Dog House
06.2021 - 08.2023
Associate of Applied Science - Human Services
Delaware State University