Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jayla Mackins

Charlotte,NC

Summary

Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Dedicated to business success, eager to learn more about skills and to advance professionally.

Overview

4
4
years of professional experience

Work History

Team Member

Amelie's French Bakery and Cafe
Charlotte, NC
01.2025 - Current
  • Assisted customers with product selection and ordering process.
  • Resolved customer issues promptly in a professional manner.
  • Answered phone calls regarding inquiries about products or services.
  • Greeted customers upon entering the store with friendly demeanor.
  • Provided customer service support to ensure satisfaction.

Benefit Verification Specialist

The Lash Group
Charlotte, NC
05.2024 - 12.2024
  • Verify current benefits in a timely and effective manner by maintaining communication with insurance companies and obtaining precise benefit information.
  • Inbound calls assisting 50+ customers per day, providing successful solutions in a polite manner to ensure customer satisfaction.
  • Educate customers on in-network policies.

Customer Service Associate

Walgreens
Charlotte, NC
08.2022 - 04.2024
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.

Team Member

Chick-Fil-A
Charlotte, NC
05.2021 - 12.2021
  • I worked multiple positions in a fast paced environment.
  • Processed and retrieved customer special orders.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Rotated through series of different stations based on team needs.

Education

High School Diploma -

Mallard Creek High School
Charlotte, NC
06-2024

Skills

  • Mentoring
  • Time Management
  • Leadership
  • Customer service
  • Cashiering
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Verbal and Written Communication
  • Multitasking and Prioritization

Timeline

Team Member

Amelie's French Bakery and Cafe
01.2025 - Current

Benefit Verification Specialist

The Lash Group
05.2024 - 12.2024

Customer Service Associate

Walgreens
08.2022 - 04.2024

Team Member

Chick-Fil-A
05.2021 - 12.2021

High School Diploma -

Mallard Creek High School

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