Jayla Mullen
Atlanta,GA
Summary
Licensed real estate professional and customer service representative with a diverse background sales. Currently employed as a leasing agent, leveraging past extensive experience as a real estate agent and sales representative for a real estate investor company. Skilled in administrative tasks and committed to delivering exceptional service. College senior pursuing an online degree in accounting to further enhance financial expertise. Adept at managing multiple tasks in fast-paced environments and dedicated to continuous professional growth.
Overview
5
5
years of professional experience
Work History
Leasing Agent
DK Rentals Property Management
Roswell, GA
2023.06 - Current
- Implemented online advertising and other marketing initiatives to generate interest from renters and businesses.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Answered calls and responded to inquiries from various homeowners and tenants using strong active listening and open-ended questioning skills to resolve problems.
- Recommended clarifications and changes in program policies to owner of the company.
- Planned, scheduled and coordinated general maintenance or repairs for commercial and residential properties.
- Negotiated rental agreements with potential tenants.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Inspected vacant units and ensured they were ready for showings.
- Coordinated repairs and scheduled regular maintenance on rental units.
- Collected security deposits from new tenants.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
Acquisitions Representative
OAK TREE REAL ESTATE LLC
Conyers, GA
2022.01 - 2023.06
- Conducted outreach calls to potential clients, effectively promoting the brand and encouraging purchases
- Built a strong understanding of financial markets, enabling strategic recommendations to sellers regarding their assets
- Executed an average of 10 cold calls per day, successfully turning potential leads into business opportunities
- Showed residential properties to prospective buyers, providing detailed explanations of features, value, and benefits of available homes
- Maintained a current and accurate Customer Relationship Management (CRM) database of prospective customers, ensuring effective tracking and follow-up
- Developed a reputation for providing comprehensive and accurate market analysis, earning the trust of sellers and facilitating successful acquisitions
- Received positive feedback from clients for exceptional communication skills and the ability to explain complex financial concepts in an easily understandable manner.
Administrative Assistant
RIDDICK ENGINEERING
Covington, GA
2021.06 - 2022.01
- Answered and managed phone calls and emails, efficiently providing information and addressing inquiries to ensure effective business correspondence
- Provided comprehensive secretarial and office management support, effectively handling administrative tasks, organizing schedules, and coordinating meetings
- Maintained accurate and up-to-date records, both digital and physical, ensuring proper documentation and easy retrieval of important information.
Bookkeeper
MILESTONES CONSULTANTS LLC
Seaford, DE
2020.05 - 2021.06
- Prepared accurate financial reports on a monthly basis by collecting, analyzing, and summarizing account information
- Performed basic accounting, payroll, and bookkeeping services to efficiently manage business operations
- Assisted businesses in maintaining financial order by managing accounting ledgers and recording journal entries
- Conducted bi-weekly payroll processing and coordinated record keeping to ensure timely and accurate payments to employees
- Managed accounts payable (AP), ledger maintenance, reconciliation, and statement requirements to uphold records accuracy, integrity, and compliance standards.
Server
Applebee's Grill + Bar
Dover, DE
2020.01 - 2020.05
- Delivered food orders promptly and courteously.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Operated POS terminals to input orders, split bills and calculate totals.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees on restaurant procedures and plating techniques.
Education
Bachelor of Science - Accounting
Delaware State University
Dover, DE2025-05
Real Estate License -
GA Real Estate Commission
Atlanta, GAMicrosoft Office Specialist -
Sussex Technical High School
Georgetown, DESkills
- Customer Relations
- Administrative Support
- Business Development
- Property Management
- Microsoft Office Suite
- Market Research
- Social Media Marketing
- Property Valuation
- Training and mentoring
- Contract Negotiation
Timeline
Leasing Agent
DK Rentals Property Management
2023.06 - Current
Acquisitions Representative
OAK TREE REAL ESTATE LLC
2022.01 - 2023.06
Administrative Assistant
RIDDICK ENGINEERING
2021.06 - 2022.01
Bookkeeper
MILESTONES CONSULTANTS LLC
2020.05 - 2021.06
Server
Applebee's Grill + Bar
2020.01 - 2020.05
Bachelor of Science - Accounting
Delaware State University
Real Estate License -
GA Real Estate Commission
Microsoft Office Specialist -
Sussex Technical High School