Summary
Work History
Skills
References
Timeline
Generic

Rosechell Baker

Spring,TX

Summary

Well-qualified Customer Service Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Work History

Leasing Agent

Gable Residential
  • Conducted property tours for potential tenants, showcasing amenities and highlighting unique selling points to secure leases
  • Negotiated lease agreements, including rental rates and lease terms, to meet both tenant and property owner expectations
  • Maintained accurate records of leasing activities and tenant communications, ensuring compliance with fair housing laws
  • Collaborated with property management team to coordinate move-ins, resolve tenant issues, and enhance overall resident satisfaction.

Customer Service Manager

Emerils Restaurant
  • Actively maintain and update quality control and satisfaction records, consistently striving for enhancements in customer service
  • Spearheaded the recruitment, training, and supervision of a reservation team consisting of 7 employees
  • Assessed and optimized work processes and performance within the reservation department
  • Demonstrated professionalism and represented the organization effectively while handling incoming calls
  • Established and managed an information center for manuals, showcasing strong organizational skills.

PBX Operator/Guest Service Representative

Hotel Intercontinental
  • Greeted and processed guest arrivals with efficiency and professionalism
  • Managed guest accounts, including credit establishment and payment collection
  • Maintained accurate records of room availability, guest accounts, and daily arrivals and departures
  • Managed multiple phone lines, addressing customer concerns and providing exceptional customer service.

Skills

  • Attention to detail
  • Performance Management
  • Customer Service
  • Microsoft Office Suites
  • Ability to handle Confidential Information
  • Multitasking
  • Problem-Solving
  • Customer-focused
  • Customer Relations
  • Time Management
  • Complaint resolution
  • Handling Escalations

References

Reference upon request

Timeline

Leasing Agent

Gable Residential

Customer Service Manager

Emerils Restaurant

PBX Operator/Guest Service Representative

Hotel Intercontinental

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Rosechell Baker