Jayla Nichols
Chic-Fil-A
Harper Woods,MI
2
years of professional experience
Dedicated team member with exceptional customer service skills, attention to detail, and a positive attitude. Committed to enhancing guest satisfaction and fostering collaboration.
Work History
Team Member
1 Year 3 Months- Delivered exceptional customer service during high-volume periods to enhance guest satisfaction.
- Collaborated with team members to streamline order fulfillment processes, reducing wait times for customers.
- Trained new employees on operational procedures and customer service best practices to foster teamwork.
- Operated kitchen equipment efficiently, ensuring food safety and quality standards were consistently met.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Barista
1 Year- Prepared and served high-quality beverages to customers, ensuring consistency in taste and presentation.
- Operated espresso machines and coffee grinders, demonstrating proficiency in beverage preparation techniques.
- Engaged with customers, providing recommendations and addressing inquiries to enhance their experience.
- Collaborated with team members to ensure efficient service during peak hours, improving overall workflow.
- Adapted quickly to changing priorities and customer needs in a fast-paced environment, ensuring satisfaction.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
Education
High School Diploma
Bachelor of Science - Business Management
Skills
Customer service
Customer engagement
Problem-solving
Food safety practices
Teamwork and collaboration
Operational efficiency
Positive attitude
Timeline
Team Member
Chic-Fil-A
05.2025 - CurrentRead More
Barista
Beyond Juicery And Eatery
04.2024 - 04.2025Read More
Grand Valley State University
Bachelor of Science from Business Management
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Grosse Pointe North High School
High School Diploma
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