Jayla Redeye
Saint Cloud,Florida
Summary
Dynamic and dedicated professional with experience at SeaWorld and Twistee Treat, excelling in customer service and safety monitoring. Proven ability to enhance guest satisfaction and streamline operations, while training teams and resolving issues effectively. Recognized for adaptability and teamwork, consistently improving processes to ensure a safe and enjoyable experience for all.
Overview
3
3
years of professional experience
Work History
Ride Operator
SeaWorld
06.2025 - Current
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Resolved guest issues by identifying source of complaint and formulating action with supervisor.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Provided exceptional customer service, addressing guest’s questions and concerns.
Shift Leader
Twistee Treat
02.2022 - 12.2023
- Trained new employees and assigned daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees stick to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma -
Western Salisbury
Allentown, PA06.2022
Skills
- Customer service
- Safety monitoring
- Multitasking
- Teamwork and communication
- Continuous improvement
- Adaptability and flexibility
- Great character
Languages
Spanish
Limited Working
Timeline
Ride Operator
SeaWorld
06.2025 - Current
Shift Leader
Twistee Treat
02.2022 - 12.2023
High School Diploma -
Western Salisbury