Jayla Scott
Summary
Adept at enhancing passenger experiences, I excelled in roles at G2 Secured Staff and Prospect Airport Services, mastering skills in problem-solving and first aid. My proactive approach significantly improved cabin safety and efficiency, showcasing my ability to deliver exceptional service under pressure while fostering teamwork.
Overview
1
1
year of professional experience
Work History
Cabin Agent
G2 Secured Staff
04.2024 - Current
- Ensured safety standards were met by conducting thorough pre-flight cabin inspections and equipment checks.
- Improved overall cabin appearance by paying close attention to detail when vacuuming floors, wiping down surfaces, and removing trash.
- Inspected aircraft post-flight to identify lost items such as sunglasses, purses or cell phones and returned items to passengers or crew.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Maintained clean and organized cabin environments for the comfort of all passengers throughout the flight duration.
- Contributed to a reduction in aircraft downtime by working effectively both independently and as part of a team, ensuring cabin cleaning tasks were completed on schedule.
Passenger Service Agent
Prospect Airport Services
10.2023 - 05.2024
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
Education
High School Diploma -
William D. Ford Career Technical Center
Wayne, MI06-2023
High School Diploma -
Wayne Memorial High School
Wayne, MI06-2023
Skills
- Passenger assistance
- First aid training
- Teamwork and cooperation
- Problem-solving
- Clear communication
- Cabin searches
- Aircraft restocking
- Vital sign recording
- Medical terminology
- Patient care
- Recording vital signs
- Collecting vital signs
- HIPAA compliance
- Reliable team player
- Maintaining privacy
- Inpatient care
Timeline
Cabin Agent
G2 Secured Staff
04.2024 - Current
Passenger Service Agent
Prospect Airport Services
10.2023 - 05.2024
High School Diploma -
William D. Ford Career Technical Center
High School Diploma -
Wayne Memorial High School