Jayla Simmons
Mechanicsville,VA
Summary
Cheerful Hostess experienced in greeting, seating, and guiding guests in fast-paced restaurant environments. Delivered exceptional guest service by efficiently scheduling dining reservations and resolving requests and complaints. Psychology student at VCU with hands-on experience supporting children with typical and special needs, aiming to become a Board Certified Behavioral Analyst.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Applebee's Bar and Grill
Mechanicsville
02.2025 - Current
- Greeted guests warmly upon arrival and ensured a positive first impression.
- Managed reservation system to optimize seating arrangements and reduce guest wait times.
- Facilitated guest reservations to streamline dining service., waitlists, and special requests for large parties.
- Assisted in coordinating dining room flow to enhance guest experience.
- Communicated effectively with servers and kitchen staff to meet customer needs.
- Handled guest inquiries and resolved concerns promptly for satisfaction.
- Trained new staff on hosting procedures and customer service standards to enhance overall guest experience.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supported management in implementing promotional events and special offers.
Education
Baccalaureate - Psychology
Virginia Commonwealth University
Richmond, VA 08.2026 - 08.2026
Mechanicsville High School
Mechanicsville, VASkills
- Dining area coordination
- Customer service
- Training new staff
- Communication skills
- Conflict resolution
- Team collaboration
- Strong multitasking
- Cleanliness and hygiene
- Friendly demeanor
- Relationship building
- Assertiveness
Timeline
Baccalaureate - Psychology
Virginia Commonwealth University
08.2026 - 08.2026
Restaurant Hostess
Applebee's Bar and Grill
02.2025 - Current
Mechanicsville High School