Summary
Overview
Work History
Education
Skills
Timeline
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Jayla Warner

Jacksonville,Florida

Summary

Motivated individual with experience in financial services. Expert in using collections software and understanding complex credit regulations. Dynamic and motivated individual with experience in training, and development. Passionate about optimizing organizational processes and providing excellent customer service. Highly analytical with an eye for detail, excellent problem-solving skills, and a drive to deliver high-quality results. Experienced in working with multiple teams to ensure smooth operations and successful completion of projects.

Overview

5
5
years of professional experience

Work History

Debt specialist

Td Bank
11.2022 - Current
  • Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e Modifications, bankruptcy, skip-tracing,etc.)
  • Follows standardized procedures and practices and recommends opportunities to improve processes in their own work area
  • Develops familiarity with debt management counseling and information to provide to customers as necessary.

Customer service representative

Lincare
05.2020 - 05.2021
  • Accurately enter patient orders and related medical information into company software application
  • Make timely updates/corrections to patient orders
  • Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization

Customer service representative

Concentrix
06.2019 - 01.2020
  • Assisted in the design of online learning experiences incorporating multimedia elements such as audio, video and animation.
  • Presented training courses for employees, utilizing various approaches such as lectures, demonstrations, role-playing, and group activities.
  • Developed innovative strategies to engage learners throughout the training process.

Education

Bachelor of Science - Organizational Leadership

Valdosta State University
Valdosta, GA
05.2023

Skills

  • Multitasking
  • Onboarding understanding
  • Data analysis
  • Data entry
  • Microsoft office
  • Problem-solving
  • Credit Counseling

Timeline

Debt specialist

Td Bank
11.2022 - Current

Customer service representative

Lincare
05.2020 - 05.2021

Customer service representative

Concentrix
06.2019 - 01.2020

Bachelor of Science - Organizational Leadership

Valdosta State University

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Jayla Warner