JAYLA WHITE
Phenix City,USA
Summary
Store Associate | Front of House | Cashier with 5+ years of hands-on experience delivering efficient service in fast-paced retail and foodservice settings. Strong communication, complaint resolution, and customer engagement skills drive improved satisfaction and repeat business while maintaining accurate cash handling and inventory practices. Collaborative team player focused on process improvement, safety, and consistent service delivery, seeking to expand responsibilities in customer-facing roles.
Overview
2027
2027
years of professional experience
Work History
Cashier
Burger King
Phenix City, AL
2026 - Current
- Processed cash, card, and mobile payments accurately using POS system.
- Greeted guests promptly and delivered friendly, efficient counter service.
- Entered takeout and delivery orders with attention to detail and speed.
- Verified order accuracy before handoff to reduce guest issues.
- Balanced register drawer and followed cash-handling procedures consistently.
- Supported front counter operations during rush periods to maintain service flow.
- Answered customer questions about menu items, sauces, and order status.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
PRODUCTION WORKER
Amazon
Columbus, Ga
10.2025 - 01.2026
- Streamlined assembly line processes, significantly reducing production time and enhancing overall efficiency in output.
- Fostered teamwork by training new hires on safety protocols, resulting in a safer work environment and improved compliance.
- Maintained accurate records of production metrics, contributing to data-driven decisions that improved operational performance.
- Demonstrated strong communication skills, effectively collaborating with management to implement process improvements and boost team morale.
- Enhanced assembly line efficiency by implementing new workflow strategies, leading to noticeable increases in output and reduced downtime.
- Coordinated with cross-functional teams to identify bottlenecks, resulting in marked improvements in production speed and team synergy.
CASHIER
Wingstop
Phenix City, Al
01.2024 - 10.2025
- Collaborated with kitchen and bar staff to streamline service and enhance the overall dining experience.
- Maintained cleanliness and organization of the dining area, ensuring compliance with health and safety standards.
- Fostered a positive team environment through effective communication and collaboration.
- Monitored guest feedback and implemented improvements to services based on customer suggestions.
- Assisted in training new employees on checkout procedures and customer service standards.
- Handled customer complaints with professionalism, leading to improved customer satisfaction scores.
- Engaged with customers to understand their needs, fostering a welcoming atmosphere that encouraged repeat business.
- Streamlined checkout processes, reducing transaction times and enhancing overall customer satisfaction.
- Partnered with kitchen staff to ensure timely order fulfillment, leading to a marked increase in table turnover rates.
- Executed daily cash reconciliations with precision, ensuring accuracy in financial reporting and minimizing discrepancies.
FRONT OF HOUSE
Jason Deli
Columbus, Ga
03.2022 - 01.2024
- Prepared and assembled a variety of deli products such as sandwiches, salads, and wraps according to customer preferences.
- Provided excellent customer service by greeting customers, taking orders, and answering questions about menu items.
- Operated deli equipment including slicers, grills, ovens, and fryers in a safe manner following proper procedures.
- Ensured food quality by inspecting ingredients for freshness and adhering to portion control guidelines.
- Collaborated with team members to ensure smooth operation during busy periods while maintaining high-quality service.
- Performed daily cleaning tasks such as sanitizing surfaces, washing dishes, sweeping floors, and emptying trash bins.
- Coordinated with kitchen staff to ensure timely delivery of meals, fostering teamwork and improving service efficiency.
- Fostered a welcoming atmosphere by engaging with customers, resulting in positive dining experiences and increased loyalty.
- Executed meticulous inventory management practices, ensuring optimal stock levels and minimizing waste.
STORE ASSOCIATE
Dollar General
Columbus, Ga
11.2021 - 03.2022
- Assisted in inventory management by restocking shelves and conducting regular inventory counts to minimize discrepancies.
- Collaborated with team members to achieve daily sales targets, contributing to overall store performance and customer engagement.
- Handled cash and credit transactions with precision, maintaining a balanced cash drawer and minimizing errors.
- Managed customer complaints with professionalism and empathy, ensuring resolutions aligned with company policies.
- Contributed to store merchandising efforts by arranging promotional displays that increased product visibility and sales.
- Maintained a thorough understanding of the store’s return and exchange policies to assist customers effectively.
- Monitored sales data to identify trends, informing inventory decisions that reduced stockouts and optimized product availability.
Education
HIGH SCHOOL DIPLOMA - undefined
Spencer High School
Columbus01.2024
Skills
Complaint resolution (Experienced), Product knowledge (Experienced), Time management (Experienced), Detail-oriented (Expert), Organization (Expert), Customer engagement (Expert), Communication (Expert), Problem-solving (Expert), Empathy (Expert), Active listening (Expert), Sanitation standards (Expert), Team collaboration (Expert), Sales targets (Experienced), Point-of-sale systems (Expert), Cash handling (Expert), Customer service (Expert)
Personal Information
Title: Store Associate | Front of House | Cashier
Timeline
PRODUCTION WORKER
Amazon
10.2025 - 01.2026
CASHIER
Wingstop
01.2024 - 10.2025
FRONT OF HOUSE
Jason Deli
03.2022 - 01.2024
STORE ASSOCIATE
Dollar General
11.2021 - 03.2022
HIGH SCHOOL DIPLOMA - undefined
Spencer High School
Cashier
Burger King
2026 - Current