Jayla Windham
Hoover,AL
Summary
Dynamic and results-oriented professional with extensive experience in office administration and customer service, notably at SOUTHVIEW Medical Group. Excelled in Electronic Medical Records and patient registration coordination, demonstrating a keen ability to improve patient care through effective communication and detail-oriented organization. Proven track record in enhancing operational efficiency, ensuring seamless office operations and positive patient interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
SOUTHVIEW Medical Group
Birmingham
08.2023 - Current
- EHR (Electronic Health Records)
- Scheduling
- Document management and Data Entry
- Insurance Verification
- Patient Care and Communication
- HIPAA Compliance
- Leadership and Training
Manager
Cash Express
Jasper
05.2022 - 05.2023
- Customer service
- Office management
- Scheduling
- Audits
- Repos
- Document management and Data Entry
- Collection calls
- Marketing
- Problem Solving and Critical Thinking
Claims In-take Specialist
QRM (Quality Resource Management)
Irondale
10.2021 - 05.2022
- Customer service
- Insurance claims
- Multiple calls
- Data entry
- Conflict resolution
- Insurance verification
Customer Service Representative
Country Financial
Jasper
02.2019 - 10.2021
- Collection calls
- Marketing
- Data entry
- Insurance quotes
- Document management
- Scheduling
Front Desk Clerk
Hampton Inn
Jasper
06.2018 - 01.2019
- Customer service
- Scheduling
- Multiple calls
- Customer service
- Billing
- Document management
Education
Community College -
Bevill State Community College
Jasper05.2021
High School -
Walker High School
Jasper05.2017
Some College (No Degree) - General Studies
Lawson State Community College
Birmingham, ALSkills
- Proficient in Microsoft Office
- Electronic Medical Records
- Office Administration Expertise
- Medical terminology
- Appointment Coordination
- Effective Communication
- Detail-Oriented Organization
- Analytical Problem Solving
- Patient Registration Coordination
- Payment collection
- Proficient Typist: 36-40 WPM
Certification
Notary Public, Present
Dental Assistant Certificate
PTCB
References
References available upon request.
Timeline
Medical Receptionist
SOUTHVIEW Medical Group
08.2023 - Current
Manager
Cash Express
05.2022 - 05.2023
Claims In-take Specialist
QRM (Quality Resource Management)
10.2021 - 05.2022
Customer Service Representative
Country Financial
02.2019 - 10.2021
Front Desk Clerk
Hampton Inn
06.2018 - 01.2019
Community College -
Bevill State Community College
High School -
Walker High School
Some College (No Degree) - General Studies
Lawson State Community College
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